Learning & Development Facilitator, Canada Market

As a Learning & Development Facilitator at McDonald's Canada, your key responsibilities include overseeing and driving the delivery of virtual training programs, facilitating engaging sessions for restaurant employees, and adapting your training methods to cater to the unique needs of participants. You'll also work closely with the People Solutions L&D Partners to review assessments and enhance the effectiveness of training initiatives, ensuring they align with both employee developmental needs and brand standards.

To apply for the Learning & Development Facilitator position at McDonald's Canada, you should have a High School Diploma or equivalent, along with at least 2 years of adult education or facilitation experience and a background in customer service or hospitality. Strong communication, active listening skills, and proficiency in using digital tools for virtual training are essential, as is fluency in Spanish and English. A BA/BS degree and operational expertise in the QSR industry are preferred.

The Learning & Development Facilitator plays a vital role in impacting McDonald's Canada by developing and enhancing the capabilities of restaurant employees and leaders. Through effective training programs, you’ll contribute to improved individual performance, which directly influences restaurant results and customer experiences. Your work helps ensure that employees have the skills and knowledge necessary to succeed in a competitive market.

The Learning & Development Facilitator role at McDonald's Canada offers flexible scheduling options, with weekly shifts that can vary based on your preference. You can choose between having weekdays off or weekends off, which provides ample opportunity to balance work and personal commitments. However, flexibility is key, as availability for facilitating training sessions during days, evenings, and weekends is a requirement.

Learning & Development Facilitators at McDonald's Canada utilize a range of training methods that focus on virtual facilitation. This includes interactive sessions designed to encourage active participation, collaboration, and real-time adaptations based on participant feedback. By utilizing various tools and techniques, facilitators create measurable learning objectives that align with the developmental goals of the restaurant teams throughout Canada.

Demonstrating your adaptability to various learning styles is crucial. Share experiences where you've used different facilitation techniques or technology to keep learners engaged. Use specific examples where you've successfully altered your approach based on participant feedback to foster a collaborative atmosphere.

When answering, highlight your previous roles in adult education settings. Discuss specific training programs you've facilitated, the age range of your participants, and how you addressed their learning needs. Emphasize any success stories or outcomes that illustrate your effectiveness as a facilitator.

Explain your approach to evaluating training success. Talk about methods such as participant surveys, assessments, and performance metrics. Share any tools you’ve utilized to gather and analyze feedback, demonstrating your commitment to continuous improvement in training delivery.

Discuss your proactive strategies for engagement, such as asking open-ended questions, breaking into small groups, or introducing interactive activities. Emphasize your ability to observe non-verbal cues and respond to participants' needs in real-time to ensure everyone stays involved.

Highlight key competencies such as strong communication skills, adaptability, facilitation techniques, and a deep understanding of learning principles. Discuss why you believe these competencies are vital for driving effective training experiences and helping employees succeed in their roles.

Choose a specific program to detail, including your objectives, methods, and results. Discuss the demographic of participants, challenges faced, and how you overcame them. Be sure to emphasize the positive outcomes and feedback you received from the training.

Explain your commitment to professional development by mentioning any resources you follow — such as webinars, industry publications, or online courses. Share how you integrate new ideas or approaches into your training sessions to ensure they remain relevant and effective.

Discuss how you actively seek feedback from participants during and after your training sessions. Highlight how you use this feedback to enhance future programs, illustrating your openness to continuous improvement and your respect for learners’ experiences.

Describe your process for collaborating with stakeholders, reviewing brand materials, and integrating feedback into your training programs. Share examples where you successfully aligned your training with the company's mission and values to reinforce the brand identity among participants.

Share your passion for empowering others through education and personal growth. Discuss experiences that inspired you, and how you believe effective training can drive performance, enhance employee satisfaction, and contribute to organizational success.