Account Manager

The Account Manager at Medely is responsible for fostering strong relationships with customers post-launch, ensuring their satisfaction and success while identifying upsell opportunities. Your daily tasks will include conducting business reviews, managing contract renewals, and ensuring that customers achieve their goals through platform use.

To become an Account Manager at Medely, you need 3-5 years of account management experience, preferably within a SaaS startup environment. Experience in healthcare is a plus. Strong communication skills, problem-solving abilities, and a track record of managing customer satisfaction are critical for success in this role.

Yes, the Account Manager position at Medely may require occasional travel, including local and overnight trips, to meet with clients and members of the medical community to build relationships and promote our services.

Account Managers at Medely often use Salesforce and G Suite tools to track customer interactions, manage data, and facilitate communication between teams. Being tech-savvy and familiar with these tools will be beneficial in this role.

Medely fosters a collaborative and entrepreneurial culture among its remote team. As an Account Manager, you'll work alongside passionate professionals dedicated to redefining healthcare staffing. We value work-life balance and offer flexibility in working arrangements.

To build relationships with new clients, I would focus on active listening during initial conversations, understanding their unique challenges, and providing tailored solutions to meet their needs. Regular check-ins and being proactive about their goals will help me establish trust and rapport.

In a previous role, I faced a situation where a customer was unhappy with our service. I listened to their concerns attentively, worked to address their issues in a timely manner, and provided them with a solution that exceeded their expectations, which ultimately led to their continued business.

I prioritize tasks by assessing urgency and impact. I create a daily to-do list, addressing urgent customer concerns first, and scheduling time for strategic tasks like business reviews. Regularly reviewing my workload ensures that I stay on top of high-priority projects.

I admire Medely's mission to transform the healthcare staffing industry and the opportunity to work in a collaborative startup environment. I believe my skills in account management and my passion for improving customer experiences align well with Medely's values and goals.

To promote customer satisfaction, I focus on clear communication, setting expectations, and following through. I regularly solicit feedback, adjust strategies based on client concerns, and proactively provide solutions to enhance their experience with our services.

I handle multiple projects by organizing them in a project management tool, setting deadlines, and prioritizing based on customer needs and impact. I find regular progress reviews and flexibility in adjusting my focus aid in managing my workload effectively.

Data plays a crucial role in my approach to account management. I analyze client usage data to identify trends, assess performance against KPIs, and tailor my communication and strategies to ensure clients are getting value from the product.

I identify upsell opportunities by understanding client needs and challenges through regular check-ins and evaluating their current services. I leverage insights from usage data to propose enhancements or additional services that align with their goals.

I use empathy, active listening, and transparent communication to resolve escalations. I ensure clients feel heard and respected, outline the steps I will take to address their issues, and follow up to ensure their concerns are resolved satisfactorily.

I stay updated with trends in the healthcare industry by following industry news, participating in webinars, and networking with colleagues. Continuous learning through professional development and actively engaging with clients also helps me understand emerging challenges and solutions.