Floor Lead (Retail) (Part-Time) - job 1 of 3

As a Floor Lead (Retail) at Mejuri in Hayes, San Francisco, your main responsibilities include overseeing customer service standards, coaching your team, managing daily operations, and driving sales through effective clienteling. You will foster an engaging environment on the sales floor, implement customer-centric initiatives, and partner with the management team to enhance business performance, making a true impact on the store's success.

To be considered for the Floor Lead (Retail) role at Mejuri, candidates should have experience in a high-volume retail environment coupled with notable leadership skills. Successful applicants will demonstrate adaptability, excellent organizational abilities, and strong analytical skills. Physical stamina is also important, as the job requires standing for long periods and lifting merchandise as needed.

The Floor Lead (Retail) is essential in shaping the customer experience at Mejuri. They ensure that every interaction is personalized and memorable, reflecting Mejuri’s dedication to customer satisfaction. By being a product expert and coaching the team on best practices, the Floor Lead helps establish strong customer relationships and facilitates an immersive shopping experience aligning with the brand's values.

A Floor Lead (Retail) at Mejuri utilizes various sales strategies including promoting clienteling tactics to maintain and grow customer relationships, addressing sales KPIs, and creatively seeking new sales opportunities. Their collaborative approach helps drive both team and individual goals while ensuring that the operational processes support enhancing sales performance.

The work schedule for a Floor Lead (Retail) at Mejuri is part-time, with the flexibility required to work outside regular hours, including evenings, weekends, and holidays. This schedule accommodates the store's needs and allows for a dynamic work-life balance while being an integral part of a vibrant team.

Exceptional customer service as a Floor Lead means creating an experience where every customer feels valued and understood. You can articulate this by describing your approach to actively listening to customers’ needs, providing tailored product recommendations, and ensuring that the sales team is equipped with the knowledge and skills to foster repeat business.

When answering this question, share a specific example where you navigated a disagreement, highlighting your communication and mediation skills. Emphasize how you actively listened to both parties, facilitated a constructive dialogue, and arrived at a resolution that reinforced team spirit and collaboration.

To effectively motivate your team during busy periods, discuss approaches like setting clear, achievable goals, recognizing individual and team effort, and fostering a supportive atmosphere. Share how creating an engaging sales floor environment helps sustain energy levels and enhances overall team performance.

Approach training new staff by outlining a structured program that combines hands-on experience with informational resources. Emphasize encouraging questions and discussions, conducting regular assessments to gauge retention, and creating a culture of continuous learning to foster a knowledgeable team.

Handling underperformance involves first identifying the root cause through one-on-one discussions to understand any challenges team members face. Develop an action plan that includes setting clear expectations, providing additional training or resources, and regularly monitoring progress while offering constructive feedback.

Staying updated on product launches can be done through a combination of regular communication with your team, attending product training sessions, and engaging with company resources dedicated to new releases. Don’t hesitate to mention the importance of staying curious and sharing insights within the team.

Implementing a new sales initiative involves planning and collaboration. Start by outlining the initiative’s goals, then work with the team to generate ideas for execution. Discuss your approach for measuring success, such as utilizing specific KPIs, and share how you would gather feedback for continuous improvement.

Visual merchandising plays a crucial role in attracting customers and enhancing their shopping experience. When answering, elaborate on your understanding of how effective displays can highlight products, create an inviting atmosphere, and drive impulse purchases, as well as how you would collaborate with the Visual Lead to ensure cohesive branding.

Enhancing relationships with existing customers requires a proactive approach. Talk about strategies like personalized follow-ups, inviting them to exclusive events, or offering tailored promotions. Highlight the importance of understanding customer preferences and using that information to foster loyalty and repeat visits.

When discussing what sets Mejuri apart, focus on aspects such as the brand's commitment to redefining luxury through inclusivity, innovative design, and exceptional customer experience. Reflect on how these values resonate with customers and how they can inspire your work as a Floor Lead to uphold the brand's vision.