Lead Piercer - job 1 of 4

As a Lead Piercer at Mejuri, your responsibilities include overseeing the entire piercing customer journey, ensuring exceptional service and safety, managing studio operations, and collaborating closely with the Store Manager to enhance the student experience. You'll also be promoting piercing services, educating clients on aftercare, and maintaining cleanliness and compliance within the studio.

To become a Lead Piercer at Mejuri, you need at least 2 years of needle piercing experience, proficiency with internally threaded piercing jewelry, and up-to-date certifications in First Aid and Blood-borne Pathogens. A thorough understanding of health and safety protocols alongside strong customer service skills is essential for succeeding in this role.

Mejuri values growth and offers mentorship opportunities for Lead Piercers looking to improve their skills further. Additionally, you will have the chance to collaborate with fellow artists, participate in ongoing training, and engage in knowledge-sharing sessions to elevate your craft in the exciting world of piercing and fine jewelry.

At Mejuri, the work environment for a Lead Piercer is vibrant and collaborative, filled with creative energy. You will work with cutting-edge equipment in a modern studio space while interacting with a diverse team of jewelry enthusiasts and professionals. The culture is focused on empowerment, customer experience, and a commitment to excellence ensuring every employee feels valued.

Lead Piercers at Mejuri enjoy competitive compensation, including bonuses and tips, comprehensive medical and dental benefits, generous paid time off, and a robust product discount. The company also offers supportive parental leave policies, ongoing performance reviews, and a focus on work-life balance.

When discussing your needle piercing experience, highlight specific techniques you've mastered, any challenges you've faced, and how you maintain a safe and hygienic environment. It's also beneficial to mention any particular styles or jewelry types you've worked with extensively.

Demonstrating compassion and excellent communication skills is key. Reassure the customer by explaining the process step-by-step, addressing their concerns, and ensuring they feel comfortable and informed their experience will be quick and professional.

Your approach should emphasize clarity and effectiveness. Share detailed aftercare instructions tailored to individual materials and procedures to ensure clients feel confident in caring for their new piercings while also addressing common signs of infection.

Highlight your proactive measures in following health protocols, sanitizing equipment, and maintaining an organized workspace. Discuss your familiarity with local guidelines, compliance, and any systems you have implemented to uphold high hygiene standards.

Building a strong clientele requires excellent customer service, a deep understanding of clients' needs, and a personalized approach. Discuss how you would engage with customers, offer additional styling suggestions, and ensure a memorable experience that encourages repeat visits.

Discuss specific complications like infections, allergic reactions, and healing issues. Provide examples of your actions in assessing situations, communicating with clients about symptoms, and when necessary, referring them to medical professionals.

Offer concrete examples such as hosting events, leveraging social media, and creating partnerships within the community. Focus on how these activities can increase local awareness and drive customers to experience Mejuri's unique piercing offerings.

Share your knowledge of relevant regulations and safety standards that apply to piercing, such as local law enforcement requirements for practitioners. Discuss any certifications you hold that validate your expertise in maintaining compliance.

Highlight your ability to communicate effectively, share feedback, and work together with the Store Manager and fellow piercers. Discuss how collaborative approaches enhance processes and contribute to an uninterrupted service flow.

Express the importance of strong customer service skills, attention to detail, excellent communication, and a commitment to safety — all essential for a Lead Piercer to thrive and provide fantastic customer experiences.