Supervisor, Environmental Services - Main Campus

The Supervisor of Environmental Services at Memorial Sloan Kettering is responsible for overseeing the cleanliness and operational efficiency of the Environmental Services Department. This includes supervising staff, facilitating training, coordinating daily operations, enforcing compliance with policies, and identifying process improvements to enhance service quality. The supervisor plays a critical role in maintaining a clean, safe environment for patients and staff.

To qualify for the Supervisor of Environmental Services role at Memorial Sloan Kettering, candidates should possess a minimum of 3 years of experience in Environmental Services or a related field. Strong leadership abilities, decision-making skills, and a passion for customer service are essential. Additionally, candidates should have knowledge of Environmental Services procedures, communication skills, and proficiency in Microsoft Office.

Memorial Sloan Kettering Cancer Center ensures compliance in Environmental Services through rigorous daily inspections and prompt issue resolution by the Supervisor. The supervisor is tasked with enforcing departmental policies and regulatory requirements, regularly evaluating staff performance, and promoting a culture of accountability to maintain high standards within the facility.

The Supervisor of Environmental Services at Memorial Sloan Kettering Cancer Center typically follows a day shift schedule from Monday to Friday, 8 AM to 4 PM, with flexibility to work weekends and holidays as needed. This schedule allows for consistent oversight of the Environmental Services team while supporting patient care needs.

The pay range for the Supervisor of Environmental Services position at Memorial Sloan Kettering Cancer Center is between $67,900.00 and $105,300.00, commensurate with experience and qualifications. This competitive salary reflects MSK's commitment to attracting skilled professionals in the environmental services field.

Highlight your past supervisory roles in Environmental Services, focusing on team management, training initiatives, and operational improvements. Use specific examples to demonstrate how your leadership has positively impacted service quality and team cohesion.

Discuss any specific protocols or strategies you've implemented to ensure a clean and safe environment, such as regular inspections, employee training sessions, and adherence to regulatory requirements. Explain how these measures contribute to patient safety and overall satisfaction.

Provide examples of conflicts you've encountered and the resolution strategies you employed. Stress the importance of communication, empathy, and mutual respect in fostering a harmonious work environment, and explain how this approach benefits service delivery.

Share your intrinsic motivations, perhaps focusing on the impact of your work on patients’ experiences. Discuss your commitment to creating a positive environment and how you instill a similar ethos within your team to encourage them to deliver exceptional service.

Explain your approach to performance evaluation, including setting clear expectations, providing regular constructive feedback, and conducting timely performance reviews. Mention how you track competencies and support professional development based on these assessments.

Provide a specific example of a process improvement initiative you led. Discuss the problem it addressed, the steps you took for implementation, the results achieved, and how it enhanced operational efficiency or service quality.

Discuss your approach to ensuring compliance, such as conducting regular inspections, staying updated on regulations, and training your team. Emphasize proactive measures you take to identify issues before they escalate and your commitment to maintaining high standards.

Identify specific tools or technologies you utilize for managing Environmental Services tasks, such as cleaning equipment, management software, or training platforms. Explain how these tools help streamline operations and improve outcomes within your team.

Describe your training protocols and drills implemented to prepare your Environmental Services team for emergency scenarios. Highlight the importance of crisis management and your role in guiding your team to respond effectively to such situations.

Share your thoughts on the key qualities necessary for a successful Supervisor, including leadership skills, empathy, decision-making abilities, and a strong commitment to service quality. Discuss how these traits contribute to a positive work environment and patient safety.