Polish Speaking Customer Service for Discount & Cashback Shopping Platform

As a Polish Speaking Customer Service Representative at Mercier Consultancy, your primary responsibilities will include providing exceptional customer support in Polish through various channels like phone, email, and chat, assisting customers with their inquiries about account issues, promotional offers, and cashback redemption. You'll be tasked with promptly resolving customer complaints, maintaining accurate records in our CRM system, and collaborating with internal teams to address complex issues.

To be eligible for the Polish Speaking Customer Service role at Mercier Consultancy, candidates should be fluent in both Polish and English, possess excellent communication skills, and have a strong customer service orientation. Experience in customer service, particularly in e-commerce, is preferred, alongside strong problem-solving abilities and the capability to handle multiple inquiries in a fast-paced environment.

Employees in the Polish Speaking Customer Service position at Mercier Consultancy will enjoy a range of benefits, including a fully paid relocation package, health insurance, private health insurance, two extra salaries per year, and assistance in finding accommodation after hotel stays. Additionally, you will receive fully paid training, monthly performance bonuses, and more!

Mercier Consultancy is dedicated to offering a positive customer experience by employing passionate team members who are fluent in Polish and equipped with strong customer service skills. Our Polish Speaking Customer Service Representatives are trained to provide knowledgeable support, gather customer feedback regularly, and stay updated on current promotions, ensuring that all users enjoy seamless interaction with our discount and cashback platform.

While previous customer service experience, preferably in e-commerce, is preferred for the Polish Speaking Customer Service Representative role at Mercier Consultancy, we are also open to training motivated candidates who exhibit a strong customer service orientation, problem-solving abilities, and the enthusiasm to help clients maximize their discount and cashback opportunities.

To effectively handle a difficult customer inquiry in Polish, remain calm and patient. Start by actively listening to the customer's concerns, expressing empathy, and validating their feelings. Then, ask clarifying questions to understand the issue fully before providing a solution, ensuring clear communication throughout the process.

To stay organized when handling multiple customer inquiries, I rely on prioritization and task management tools. I keep detailed notes for each interaction and use customer support software effectively, which helps me track ongoing issues and follow up promptly while managing my time efficiently.

Certainly! In a previous role, I encountered a customer distressed over an error with their account. I listened attentively, apologized for the inconvenience, and thoroughly investigated the issue, ultimately providing a timely solution that not only resolved their concern but also earned their gratitude, thereby enhancing their loyalty.

I keep up with cashback and promotional offers by subscribing to internal updates, attending training sessions, and reviewing company newsletters. Staying informed allows me to offer our customers timely and accurate information during their inquiries.

If I am confronted with a customer's question that I do not know the answer to, I would first assure them that I will find the right information. I would then either consult my colleagues, access the right resources, or escalate the issue if necessary, ensuring the customer feels supported.

I am drawn to the Polish Speaking Customer Service Representative position at Mercier Consultancy because of my passion for delivering exceptional customer service and my desire to help clients make the most out of discount and cashback opportunities, while being part of a supportive and dynamic team.

To handle stress in a fast-paced customer service environment, I practice prioritization, focus on one task at a time, and utilize deep breathing techniques or short breaks when needed. I also find it helpful to maintain a positive mindset and remember that I am making a difference in customers' lives.

Effective communication plays a vital role in excellent customer service as it establishes trust and understanding. Clear communication helps in accurately conveying information, addressing concerns promptly, and nurturing a positive relationship with clients, ensuring they feel valued.

The most important skill for a customer service representative is empathy. Understanding a customer’s perspective fosters strong relationships, allows for effective issue resolution, and enhances the overall customer experience, making clients feel heard and appreciated.

To impress a satisfied customer capable of providing positive feedback, I would ensure their experience exceeds expectations. This includes personalizing interactions, following up after resolving their issues, and thanking them for their feedback, demonstrating our commitment to their satisfaction and encouraging future engagement.