ITOps Specialist

As an ITOps Specialist at Mimica, your responsibilities include administering and optimizing essential tools like Jumpcloud, GSuite, and Slack to enhance global collaboration. You'll manage company laptops with a strong focus on security and implement IT policies to protect our information assets. Tasks also include streamlining employee onboarding and offboarding processes and troubleshooting network issues at the OSI Layers 1–4.

To qualify for the ITOps Specialist role at Mimica, you should have strong problem-solving skills, knowledge of enterprise systems, and a grasp of IT operations and cybersecurity. Experience in managing cloud environments, SaaS applications, and a basic understanding of TCP/IP is also beneficial. Interpersonal and communication skills are crucial to collaborate effectively with global teams.

The ITOps Specialist at Mimica should possess beginner to intermediate knowledge of network operations, including Layers 1–4 of the OSI model. Understanding TCP/IP and network fundamentals is essential, alongside proficiency in diagnosing issues and quickly implementing solutions. Familiarity with cybersecurity will give you a solid edge in this role.

Mimica offers a flexible and remote work environment for its ITOps Specialist role. You can work from anywhere or utilize our hubs, fostering a supportive culture that encourages collaboration through regular virtual and in-person social events. We're committed to maintaining a work-life balance, ensuring ample time off and opportunities for professional development.

Mimica is dedicated to employee development by providing an annual learning and development budget, as well as opportunities for professional growth through groundbreaking projects in the tech space. We believe in nurturing talent and ensuring that our ITOps Specialist, and all employees, can advance in their careers seamlessly.

In answering this question, share specific examples of your network work, detailing protocols you've utilized and problems you've solved. Showcase your knowledge of OSI layers and try to highlight any real-world situations where your intervention made a significant difference.

Discuss your systematic approach to onboarding new employees, focusing on how you handle asset allocation, access management, and training on security protocols. For offboarding, emphasize the importance of securely reclaiming resources and ensuring data protection.

Detail your troubleshooting method, starting from the identification of symptoms to using diagnostic tools and methods. Illustrate your ability to think critically and your experience with similar issues, providing examples of successful resolutions.

Mention tools like Jumpcloud, GSuite, and any cloud services you've managed. Explain how you’ve utilized these tools to enhance productivity and collaboration, perhaps with specific examples of tasks or projects you supported.

Talk about how you stay updated on compliance requirements and proactively implement policies. Share instances where you've trained team members or developed documentation to educate them on security measures.

Provide examples of how your communication skills have enhanced collaboration within a team. Highlight experiences where you resolved conflicts or clarified technical concepts for non-technical stakeholders.

Outline a specific project, detailing your role, the challenges faced, strategies for overcoming them, and the impact your contribution had on the overall success of the project.

Discuss the resources you use, such as industry publications, online courses, and tech community engagement. Convey your commitment to continuous learning, especially regarding new practices in network operations and security.

Explain which SaaS applications you've managed, detailing any specific responsibilities you had, such as integrations or training users. Emphasize your understanding of their impact on business productivity.

Describe your step-by-step plan for a network upgrade, including planning, risk assessment, stakeholder communication, and post-implementation reviews. Provide an example if you have one, touching on how you ensured minimal disruption.