Certified IT Administrator (LAN / WAN), Level IV - job 1 of 2

As a Certified IT Administrator (LAN/WAN) IV at the NYPD, you will have a diverse set of responsibilities, including managing Azure Active Directory tenants, providing technical leadership on identity and access for multiple NYC agencies, and collaborating with NYC Cyber Command to bolster security policies. You'll be instrumental in the design and deployment of technology solutions that enhance operational capabilities, ensuring robust network management and implementation of essential services.

To qualify for the Certified IT Administrator (LAN/WAN) IV position at the NYPD, applicants must have a bachelor’s degree from an accredited institution and two years of full-time experience in LAN/WAN planning and management. Alternatively, a high school diploma with six years of relevant IT experience is also acceptable. Professional certifications in network administration are essential, as well as ongoing professional development in emerging technologies.

In the role of Certified IT Administrator (LAN/WAN) IV at the NYPD, you’ll engage in significant projects that include rolling out Azure AD services, implementing multi-factor authentication, and facilitating the migration to streamlined access management systems. You will play an essential role in technology adoption that enhances officer efficiency and makes a meaningful difference in public safety operations.

The NYPD is committed to the professional development of its Certified IT Administrators (LAN/WAN) by encouraging participation in training and obtaining relevant certifications that align with the evolving technological landscape. As a member of the ITSD, you will have access to learning and development opportunities aimed at enhancing your skills and staying ahead in the field of information technology.

The work environment for Certified IT Administrators (LAN/WAN) IV at NYPD is dynamic and collaborative, filled with opportunities to innovate and improve technology solutions for public safety. Working out of 1 Police Plaza in NYC, you will find a diverse team dedicated to enhancing law enforcement operations. The NYPD values inclusivity and diversity, ensuring a supportive atmosphere for all team members.

When answering this question, focus on your practical experience managing Azure AD environments. Highlight specific tasks you've accomplished, such as managing tenants, implementing MFA, or integrating other services. Demonstrating your expertise and familiarity with best practices will set you apart.

In your response, emphasize your communication skills and teamwork approach. Discuss how you prioritize clear communication and actively seek feedback from diverse teams. Providing examples of successful projects where collaboration was key will showcase your ability to work in a multifaceted environment.

When addressing this question, outline your understanding of security best practices, including regular audits, compliance checks, and collaboration with security teams. Highlight any experiences where you improved security measures or compliance within previous roles.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Focus on a detailed example that highlights your problem-solving skills, technical knowledge, and the positive outcomes of your interventions.

Convey your commitment to ongoing learning, such as attending workshops, webinars, or industry conferences. Mention specific resources you follow, like tech blogs or professional networks, to illustrate your proactive approach to staying informed.

Outline your systematic approach to troubleshooting, detailing steps such as identifying the problem, gathering data, testing solutions, and implementing fixes. Include an example of a time when this process led to a successful resolution.

Share specific experiences where you have deployed MFA, along with the challenges you faced and how you overcame them. Stress the importance of user education in the implementation process to ensure a smooth transition.

Demonstrate your knowledge of IAM by explaining its role in safeguarding resources, ensuring compliance, and facilitating secure access. Provide examples of IAM systems you’ve worked with and the impact they had on organizational security.

Discuss your time management skills, emphasizing the importance of assessing urgency and impact when prioritizing tasks. Mention techniques such as task lists and collaboration with your team to ensure priorities are aligned.

Articulate your passion for technology and its role in supporting public safety. Emphasize your interest in working with innovative projects within the NYPD and how it aligns with your career goals and values.