Server - Pool (Seasonal)

As a Server at Pendry Natirar, your primary responsibilities include ensuring food and beverages are served promptly and professionally, assisting guests with menu selections, taking orders accurately, and anticipating guest needs during their meal. You'll also check in on guests periodically to ensure their satisfaction and promote menu items to enhance their dining experience.

To qualify for the Server position at Pendry Natirar, you should have a minimum of one year of experience in food and beverage operations. Having prior experience with systems like Micros is a plus, as is luxury hotel experience. A passion for food and outstanding interpersonal skills will help you succeed in this role.

The work environment for Servers at Pendry Natirar is dynamic and vibrant, focused on collaboration and creativity. You’ll be part of a team that values personal connections and delivering exceptional service. The culture is supportive, allowing you to learn, grow, and have fun while creating unforgettable dining experiences for guests.

Yes, as a Server at Pendry Natirar, you need to be able to stand and move around for extended periods during your shift. You should also be able to lift and carry up to 50 pounds regularly and handle food serving equipment weighing up to 200 pounds when required.

At Pendry Natirar, you’ll enjoy a range of benefits including free meals, free uniforms and their cleaning, hotel discounts, ongoing community outreach events, and healthcare benefits. Additionally, you'll find opportunities for career growth and participation in associates’ events throughout the year.

To handle difficult guests as a Server, remain calm and composed. Listen carefully to their concerns, empathize with their situation, and assure them that you will resolve the issue. Always seek to improve their experience by communicating effectively with the kitchen staff or management, and strive to turn their dissatisfaction into a positive experience.

In your answer, highlight specific experiences related to food and beverage service, such as working in restaurants, attending to guests, managing orders, and promoting menu items. Discuss the skills you’ve developed in communication, teamwork, and delivering exceptional service to provide a full picture of your qualifications.

When recommending a menu item to a guest, consider their preferences and dietary restrictions. Use your knowledge to highlight the ingredients, preparation method, and any unique qualities of the dish. Be enthusiastic and engage them with your passion for the food, creating an inviting atmosphere for their dining experience.

Excellent customer service is rooted in genuine care for the guest experience. It involves being attentive, responsive, and proactive in fulfilling guest needs. Building authentic relationships, recognizing guests' preferences, and exceeding their expectations are key to providing outstanding service as a Server.

During a busy shift, prioritize tasks by staying organized and maintaining a clear mental checklist. Focus on immediate guest needs, such as taking orders and serving food promptly, while ensuring all communication with the kitchen is seamless. Practice good time management to balance your responsibilities efficiently.

For suggestive selling, know your menu inside and out so you can offer tailored recommendations based on guests’ choices. Show enthusiasm for specific items, share personal favorites, and provide details about promotions or pairings that complement what they have chosen. Be sincere in your suggestions to create trust.

Ensuring food safety and cleanliness involves adhering to all established cleaning protocols and hygiene standards. Regularly wash hands, utilize gloves when handling food, and make sure that food is stored at the correct temperatures. Additionally, keep your work area tidy and sanitized to maintain a safe dining environment.

Make a strong first impression by welcoming first-time guests warmly and providing a friendly atmosphere. Take the time to introduce yourself, offer assistance with the menu, and ensure they feel attended to. Show genuine enthusiasm for helping them enjoy their dining experience, which can leave a lasting positive impression.

Managing multiple tables requires exceptional organizational skills and awareness. Use a notepad or digital system to keep track of orders, and prioritize tasks based on guest needs. Staying calm under pressure and developing a rhythm will help you efficiently serve each table without compromising service quality.

In your response, express your passion for creating memorable dining experiences and your excitement about being part of the Pendry culture. Discuss how the values and growth opportunities align with your career aspirations and how you can contribute positively to the team.