Customer Administration Specialist

As a Customer Administration Specialist at Montu, your primary responsibilities will include providing exceptional customer service by being the friendly voice who resolves client issues. You’ll manage phone calls, emails, and collaborate with your teammates effectively. Additionally, you’ll coordinate with suppliers to ensure timely delivery of medications, transforming any complaints into delightful experiences. Your keen attention to detail will be crucial as you review and approve orders and record necessary interactions in Zendesk.

Montu is looking for a Customer Administration Specialist with at least 3 years of demonstrated experience in a similar customer-facing role. You'll need a solid self-starter attitude, honed problem-solving abilities, and excellent attention to detail. Being tech-savvy, particularly with G-Suite applications, is also important. Your ability to charm and calm even the toughest customers will set you apart in this dynamic role.

At Montu, we believe in fostering continuous development for our employees. As a Customer Administration Specialist, you'll gain access to our Greenhouse learning platform, which includes SAGED courses and more, allowing you to enhance your skills. Additionally, your contributions will directly influence our processes, creating a culture of learning and growth where high achievers can advance their careers within a rapidly expanding global company.

Montu offers a collaborative and driven culture, perfect for a Customer Administration Specialist seeking to thrive in a fast-paced environment. You'll enjoy the flexibility of a full-time remote work role with access to co-working spaces in major Australian cities. Our focus on mental health support, well-being, and team spirit ensures that you'll feel valued and motivated as you contribute to the greater mission of improving patient lives.

As a Customer Administration Specialist at Montu, you’ll enjoy numerous benefits that enhance your work-life balance and personal well-being. This includes discounts with over 450 retailers, a private health insurance discount, access to mental health resources, and the opportunity for up to 8 weeks of paid parental leave. We also provide an ergonomic equipment reimbursement benefit to enhance your home office experience, reinforcing our commitment to your comfort and productivity.

Highlight specific examples from your past roles, ideally focusing on situations where you resolved customer issues or exceeded client expectations. Mention how your experience aligns with the responsibilities of a Customer Administration Specialist at Montu, showcasing your problem-solving skills and attention to detail.

Discuss techniques you use to calm upset customers, such as active listening, empathy, and providing solutions. Emphasize your ability to transform complaints into opportunities for delight, which is crucial for the Customer Administration Specialist role at Montu.

Share specific organizational methods or tools you employ, such as task management software or prioritization techniques. Explain how these strategies help you manage your workload effectively, ensuring that you meet deadlines and maintain accurate records in Zendesk.

Explain your perspective on excellent customer service, tying it back to your understanding of Montu’s mission. Focus on the importance of communication, responsiveness, and building relationships with clients, which are key aspects of the Customer Administration Specialist position.

Share a specific example where you took a creative approach to resolve a challenge. Use this opportunity to showcase your problem-solving skills and your ability to think outside the box as a Customer Administration Specialist.

Discuss how you assess the urgency and impact of tasks, potentially using a prioritization matrix or your understanding of customer needs to guide your decisions. Mention how this skill is crucial for a Customer Administration Specialist at Montu, ensuring efficient service delivery.

Share a personal story emphasizing your dedication to customer satisfaction. By providing a specific example, you can illustrate your ability to create positive experiences, which is essential for a role at Montu.

Discuss your experience with Customer Relationship Management (CRM) tools like Zendesk, as well as your proficiency with G-Suite applications. Highlight how familiarity with these tools can enhance your effectiveness as a Customer Administration Specialist.

Share your approaches to flexibility and adaptability, citing specific experiences in fast-paced environments. Discuss how these skills will help you thrive as a Customer Administration Specialist at Montu, especially in a hyper-growth phase.

Express your alignment with Montu’s mission and values, emphasizing your enthusiasm for working in the health tech industry. Mention how you can contribute to improving patient lives, and reflect on the exciting opportunities for growth the role offers.