Account Manager (US) - Moodle - Remote

As an Account Manager (US) at Moodle, your primary responsibilities include acting as a client advocate, building strong relationships with your clients, and developing Quarterly Business Reports (QBR) to ensure their strategic needs are being met. You’ll also be crucial in identifying growth opportunities, addressing issues proactively, and handling timely renewals to minimize any non-renewal surprises.

To qualify for the Account Manager (US) position at Moodle, candidates should have at least 3 years of sales experience and 2 years of customer-facing experience, along with 3-5 years of familiarity with Moodle LMS. Other essential skills include excellent communication abilities, creative problem-solving, and emotional intelligence to effectively interact and negotiate with clients.

Moodle provides a flexible, fully remote work environment for Account Managers, encouraging personal growth and development within a goal-driven and supportive culture. The company values integrity, innovation, and teamwork, making it a welcoming place for all employees.

The salary for the Account Manager (US) role at Moodle ranges from $65,000 to $75,000, with a variable component generated from commissions and bonuses, offering an impressive on-target earnings (OTE) of about $115,000. The variable commission structure at Moodle is uncapped, allowing for significant earning potential.

Yes, Moodle offers a comprehensive benefits package for Account Managers, which includes health insurance coverage, a 401(k) contribution, and other perks designed to ensure employee well-being and satisfaction.

When confronted with challenging clients as an Account Manager, I focus on active listening to understand their concerns fully. I ensure to address their issues promptly and clearly communicate solutions while maintaining a positive and supportive relationship to foster trust.

Identifying growth opportunities involves analyzing client behaviors, trends, and business changes. I engage clients through regular meetings to discuss their evolving needs, allowing me to suggest tailored solutions that can enhance their experience with Moodle’s offerings.

I have extensive experience with Moodle LMS, having used it for over 3-5 years in various capacities. My familiarity includes its functionality, integration capabilities, and best practices for maximizing its use in different educational settings.

For a Quarterly Business Report, I start by gathering data on client interactions, growth metrics, and feedback received over the quarter. Then, I analyze this data to draw insights that align with clients’ strategic initiatives, ensuring the report is tailored and relevant to their specific goals.

Effective negotiation starts with thorough preparation and understanding both sides' needs. I use open-ended questions to guide discussions, listen actively to client responses, and seek win-win solutions to establish mutually beneficial agreements.

In a previous role, I faced a complex issue where a client couldn’t integrate our software effectively. By conducting a detailed assessment with the technical team, we developed a customized training program that addressed their specific barriers, which led to improved satisfaction and continued partnership.

Empathy is crucial in my role as an Account Manager. Understanding clients' frustrations and emotions allows me to connect on a deeper level, making them feel valued and prioritized while fostering long-lasting relationships.

In a busy environment, I prioritize tasks using a combination of urgency and impact assessment. I keep a daily task list and utilize project management tools to ensure that I am focusing on high-impact activities that align with client deadlines and needs.

I stay updated on education technology trends by reading industry publications, attending webinars, and participating in forums focused on e-learning. Networking with other professionals also helps me gain insights into new tools and methodologies, which can benefit my clients.

Balancing multiple client accounts effectively involves excellent organization and time management skills. I set specific schedules for regular check-ins and follow-ups, ensuring each client receives the attention they deserve while using tools to track progress and consistent communication.