Internal Account Manager

The Internal Account Manager at Oodle is responsible for managing and growing a dealer portfolio within a specific region. Responsibilities include building strong dealer relationships, conducting meetings to assess performance, creating sales strategies, and driving growth through proactive outreach and strategic insights. You will also ensure compliance with regulations and deal with risk assessments.

To become an Internal Account Manager at Oodle, candidates typically need experience in a business development role, preferably in financial services. Excellent communication skills, proficiency in systems like Salesforce, and a good understanding of underwriting processes are important. A proactive and detail-oriented attitude, along with the ability to foster relationships, will set you apart.

Oodle is committed to the professional development of its Internal Account Managers through continuous training, support, and opportunities for advancement. The company promotes a culture of personal improvement, encouraging team members to enhance their skills, engage in continuous learning, and take on new challenges within the organization.

Oodle provides a competitive salary of £37,500 along with a discretionary bonus. Benefits include 25 days of holiday, private medical insurance, a health cash plan, pension contributions, free meals at the office, discounted shopping, and mental health support through an Employee Assistance Programme. These perks are designed to ensure you feel valued and supported in your role.

The work environment for an Internal Account Manager at Oodle is hybrid, allowing for a balance between remote work and in-office collaboration. Oodle fosters a friendly and diverse workplace culture where teamwork and communication are encouraged, making it an ideal setting for professionals who thrive on building relationships and working towards common goals.

I prioritize dealer accounts based on their growth potential and engagement levels. I regularly assess performance metrics and feedback from dealers to identify those who may need more support and proactive communication. This strategic approach ensures that I focus my efforts where they can make the most significant impact.

I have extensive experience using Salesforce for account management, tracking interactions, and monitoring performance data. I use it to create tailored reports that help me understand account needs and identify areas of improvement, which informs my strategies for enhancing dealer relationships.

When dealing with objections, I first listen attentively to understand the concerns being raised. Then, I provide clear and factual information addressing those concerns. I find that building trust through open communication helps in overcoming objections effectively.

To re-engage dormant accounts, I analyze past interactions and identify potential barriers that may have limited their activity. I then craft customized outreach strategies, such as special promotions or revised partnership terms, to rekindle their interest and demonstrate value in our services.

I would assess the portfolio's performance through key metrics such as transaction volume, dealer satisfaction scores, and feedback from regular meetings. Analyzing these metrics allows me to identify trends, successes, and areas that require my attention for continuous improvement.

Communication is fundamental in managing dealer relationships as it builds trust and ensures transparency. Regular updates, feedback sessions, and open channels for input all contribute to maintaining strong relationships and meeting dealers' needs effectively.

I once turned around a challenging relationship with a dealer by initiating regular feedback meetings. I listened to their concerns and implemented suggestions that improved our collaboration. Ultimately, they became one of our top-performing partners due to their increased satisfaction and trust.

I am familiar with several financial regulations, such as compliance with consumer credit laws, anti-money laundering regulations, and protecting customer data. Staying updated on changes in legislation is essential for ensuring that business operations align with best practices and legal requirements.

I stay motivated by setting personal targets and celebrating small victories along the way. I also focus on the positive impact my role has on dealers and customers, which fuels my passion for delivering the best possible service and achieving success.

I adapt my sales approach by identifying each dealer's unique characteristics, such as their business model and specific needs. Customizing my sales strategies to align with their goals ensures a more relevant and meaningful partnership, ultimately driving better results for both sides.