Ambassador – MarketPlace (Part-Time)

As an Ambassador – MarketPlace at Cabazon, you’ll be engaging with guests by providing information, taking orders, and ensuring they have a memorable experience. Your responsibilities will also include ringing up items in the POS system, seating patrons, serving drinks, and maintaining cleanliness throughout the dining area. Essentially, you are the cornerstone of guest service!

To be eligible for the Ambassador – MarketPlace role at Cabazon, candidates need to have a high school diploma or GED. Experience in guest service along with food knowledge is preferred. Furthermore, passing a background investigation and obtaining a County Food Handler’s Certification are mandatory steps to secure the position.

While prior experience in the food and hospitality industry is preferred, it is not strictly required for the Ambassador – MarketPlace position at Cabazon. A passion for guest service, the ability to communicate well with customers and team members, and a willingness to learn are vital attributes we value in candidates.

As an Ambassador – MarketPlace at Cabazon, you’ll mostly be found in a lively kitchen environment that is brightly lit, but can sometimes get loud. You’ll be exposed to various cooking smells, extreme temperatures, and the hustle of the dining experience, which all contribute to an exciting and fast-paced atmosphere!

The Ambassador – MarketPlace position at Cabazon involves flexible scheduling because we operate 24/7 throughout the year. This may include evenings, weekends, and holiday shifts based on business needs, allowing you to choose times that fit your lifestyle while contributing to our amazing team!

When answering this question, focus on your specific roles and the customer-focused tasks you've performed. Highlight how you effectively resolved guest issues, communicated with team members, and maintained a positive environment.

Ensure you convey your ability to effectively manage time and prioritize tasks based on urgency. Share examples from past jobs where you balanced multiple responsibilities successfully, perhaps using a method like creating a checklist or identifying key tasks to focus on.

Articulate your understanding of guest service by focusing on elements like attentiveness, empathy, and personalized service. Provide examples from your experience of how you went above and beyond to meet a guest’s needs.

Discuss your conflict resolution skills and your approach to tackling difficult situations calmly. Give a concrete example of a past experience where you turned a frustrated guest into a satisfied one by listening and offering solutions.

Express your passion for working with people and desire to create positive experiences. Speak about your love for the hospitality industry and how you enjoy being part of a team that values guest satisfaction.

Share your commitment to keeping your workspace tidy as part of best practices in hospitality. Talk about the habits you maintain to ensure cleanliness, such as regular checks throughout your shift and following health guidelines.

Explain your techniques for maintaining composure under stress, like taking deep breaths, maintaining focus on the task at hand, and communicating with teammates to ensure everything runs smoothly even during peak hours.

Provide examples of how you collaborate effectively with colleagues to achieve common goals, emphasizing communication, mutual support, and a positive attitude. Illustrate how this teamwork contributes to a better guest experience.

Discuss your strategies for learning about the menu, such as sampling dishes, reading descriptions, and asking questions from your team or trainers. Highlight the importance of menu knowledge in helping guests make informed choices.

Convey your alignment with the company's values and mission. Do some research, and mention any accolades, community involvement, or customer service philosophies that particularly resonate with you and illustrate why you’re enthusiastic about contributing to their team.