Instructional Designer - job 1 of 2

As an Instructional Designer at Motive, your responsibilities include creating and updating training content, designing learning materials, delivering interactive training sessions, and assessing training needs. You'll also collaborate with leadership and subject matter experts to align training programs with the latest industry practices.

To become an Instructional Designer at Motive, you should have a bachelor's degree in a relevant field or equivalent experience in the IT industry. Additionally, 2+ years in instructional design or learning and development and proficiency in tools like Articulate RISE are required.

Motive ensures effective training programs by having its Instructional Designer conduct needs assessments, evaluate training effectiveness, and collaborate with leadership to keep materials updated. Continuous improvement based on feedback and performance data is crucial to delivering quality training.

Essential skills for an Instructional Designer at Motive include excellent communication and presentation skills, strong interpersonal abilities, adaptability for diverse learning styles, and an analytical mindset to identify training needs. Familiarity with the software as a service or transportation industry is also beneficial.

The Instructional Designer role at Motive is crucial for equipping employees with the skills they need to deliver exceptional customer service experiences. By developing comprehensive training programs, the designer ensures that team members are knowledgeable and effective in their roles, ultimately enhancing customer satisfaction.

When answering this question, highlight your previous roles and specific projects you worked on. Discuss any tools you used and the outcomes of your training materials. It's essential to connect your experience directly to what Motive is seeking in an Instructional Designer.

Explain your process for identifying knowledge gaps, such as conducting surveys, performance evaluations, or interviews with team members and leadership. Emphasize your analytical skills and how you tailor your evaluations to fit the needs of the organization.

Discuss your experience with tools like Articulate RISE or Lessonly, explaining why you prefer them based on usability, features, or the type of content they help create. Be sure to relate your answer to the expectations of the Instructional Designer position at Motive.

Share a specific example, detailing the program's goals, the strategies you employed, and how you measured success. Discuss feedback from participants or management to demonstrate the program's effectiveness and your role in it.

Mention your approach to staying informed, such as attending industry conferences, following relevant publications, or participating in online forums. Highlight how you incorporate learned trends into your training materials at Motive to ensure they reflect the latest practices.

Outline a step-by-step approach, such as evaluating the employee's specific challenges, offering additional resources, one-on-one support, or adjusting your training style. This shows your flexibility and commitment to employee success.

Discuss specific adult learning theories you use, such as experiential learning or Constructivism, and how you apply them in your training programs. Relate your experience with these methodologies back to engaging employees effectively.

Explain the metrics you typically use, such as participant feedback, assessment scores, and behavioral changes in the workplace. Highlight the importance of continuous improvement based on these measurements.

Share a specific challenge, detailing how you approached it and the skills or methods you used to resolve the issue. This showcases your problem-solving ability and adaptability under pressure.

Your answer should reflect your enthusiasm for the role and connection to Motive's mission. Discuss how your passion for developing others aligns with Motive’s core values and its commitment to creating an inclusive workplace.