Associate Credit Clerk

As an Associate Credit Clerk at M.S. Walker, you will be responsible for reviewing daily unshipped item reports, generating credit memos, and managing communication between the Sales Department and customers. You'll also need to analyze customer accounts, apply credit memos, and use our document storage system to maintain proper records. Your role will be essential in ensuring that all financial discrepancies are handled swiftly and accurately.

To qualify for the Associate Credit Clerk position at M.S. Walker, candidates should ideally have 2-4 years of related experience in Accounts Receivable or a combination of education and experience. Proficiency in Microsoft Office is essential, and strong interpersonal skills are needed to maintain effective working relationships. The ideal candidate should also exhibit excellent organizational skills and the ability to manage time efficiently.

Experience in the wine or spirits industry is helpful, but it is not a strict requirement for the Associate Credit Clerk position at M.S. Walker. We welcome candidates with a strong background in Accounts Receivable or related fields, as well as those who are eager to learn and adapt to our industry. Our focus is on finding individuals who demonstrate critical thinking and attention to detail.

M.S. Walker offers a comprehensive benefits package to Associate Credit Clerks including medical and dental insurance, vision coverage, a paid-time-off program, and a Fidelity Investments 401k plan. Additional benefits include disability, life, accident and illness insurance, discounted fitness memberships, and access to professional development opportunities through M.S. Walker University.

The work environment for an Associate Credit Clerk at M.S. Walker is collaborative and supportive. We believe that our employees are our greatest asset, so we prioritize maintaining effective relationships within our diverse team. Our mission centered around family, integrity, and respect means you will feel valued as you contribute to a vibrant workplace culture.

To effectively answer this question, share specific examples from your previous roles where you managed credit memos. Highlight your ability to review invoices, identify discrepancies, and how you ensured that credit memos were processed accurately. Emphasize any tools or software you utilized in the process.

In answering this question, discuss your organizational skills and any systems you employ to keep track of tasks. Mention specific tools like spreadsheets or project management software that help you stay organized. Sharing a real example of how you successfully managed deadlines will strengthen your response.

When discussing your strategies to resolve discrepancies, focus on your analytical skills and problem-solving abilities. Explain how you approach identifying the root cause of the issue, collaborating with relevant teams, and communicating effectively with customers to reach a resolution.

To effectively respond, talk about your attention to detail and the processes you implement to double-check your work. Mention specific methods, such as cross-referencing data or using audit trails when handling financial data to ensure accuracy.

In your answer, describe your previous roles involving financial reporting. Elaborate on your familiarity with preparing reports, analyzing trends, and how you used this information to make informed decisions. Be specific about any tools you used for reporting or analysis.

When discussing your communication style, emphasize your ability to communicate clearly and effectively. Provide examples where you collaborated with sales teams to resolve issues related to customer accounts or pricing to show your cooperative approach.

To answer this, express your willingness to learn and adapt to new technologies. If you have prior experience with similar tools, share how you utilized them for organizing documents and enhancing efficiency in your previous roles.

Share your passion for financial accuracy and customer service. Talk about the satisfaction you feel when resolving issues and supporting the overall financial health of the company, which in turn fosters stronger relationships with both customers and colleagues.

Provide a specific example where you effectively managed a challenging customer situation. Describe your approach, the actions you took, and the outcome, emphasizing your problem-solving skills and commitment to customer satisfaction.

When answering this question, discuss your admiration for M.S. Walker’s values and mission that focus on family and integrity. Connect your personal and professional goals with the opportunities for growth and development that M.S. Walker offers, showcasing your enthusiasm to contribute to the company's success.