Job details

GCM Unit Manager IV - Loan Agency

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Overview:

Manages administrative, relationship management and planning for one or more assigned section’s product lines or group of staff. Works closely with management and/or Product Leader and others as assigned.

Primary Responsibilities:

Manage largest and/or most complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits. Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services.
Manage, coach and mentor Relationship Managers, Unit Managers and other assigned staff members, encouraging individual and group development. Ensure staff is kept aware of and compliant with internal and external policies and procedures.
In conjunction with management, lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance. Partner with management and colleagues to maintain all administrative, operational and risk management support for Unit.
Participate in revenue generating efforts as assigned.
Focus on assigned product and business lines, for internal and external relationships, develop and maintains key relationships, directly related to revenue growth.
Collaborate to implement strategic plan.
Represent Unit or Division on Enterprise-wide projects and initiatives.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Scope of Responsibilities:

This position manages individual development by providing coaching, feedback, and reinforcement. As well as effectively delegating tasks or projects. The position facilitates development of a sense of ownership in jobs or projects by providing clear expectations, controlling sufficient resources, encouraging responsibility and coaching. The position uses appropriate influence to inspire and guide individuals toward goal achievement and establishes and builds rapport by communicating with internal and external clients frequently. The jobholder fosters attitudes, conditions, and environments that yield improved quality and quantity to maximize performance. The position conducts analysis and monitors progress and results and takes appropriate measures and counter measures as required. Typical managerial scope will support 6,500+ accounts or supervise Unit Managers and Relationship Managers.

Education and Experience Required:

Bachelor's degree and a minimum of 7 years’ related experience, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ related experience

Minimum of 2 years’ managerial experience

Strong customer service skills

Strong verbal and written communication skills

Problem resolution skills

Resource management skills

Strong decision-making skills

Education and Experience Preferred:

Certified Corporate Trust Specialist certification

Project management skills

Analytical skills

Demonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry-specific software

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $143,874.91 - $239,791.52 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Chicago, Illinois, United States of America

Average salary estimate

$191832.5 / YEARLY (est.)

min

max

$143874K

$239791K

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What You Should Know About GCM Unit Manager IV - Loan Agency, MTB

As a GCM Unit Manager IV - Loan Agency at M&T Bank in Chicago, IL, you will find yourself at the heart of relationship management and team development. You’ll take charge of the most complex and largest client relationships, steering them towards new business opportunities. This role is not just about overseeing affairs; it’s about truly connecting with clients, making those face-to-face visits, and ensuring they receive top-notch service while uncovering additional banking needs they might have. Leading a talented team of Relationship Managers and other staff, your mentorship will foster both individual growth and team cohesiveness. Furthermore, your insight will drive process improvements, aiming at enhancing service quality, profitability, and compliance with regulations. You'll be instrumental in executing strategic plans and representing the unit in significant enterprise initiatives. With authority to make key staffing decisions and influences, you will craft an environment that not only promotes operational excellence but also inspires a culture of accountability and diversity. As you guide your team while managing over 6,500 accounts, your strong problem-solving and resource management skills will be crucial. If you’ve got a Bachelor’s degree and at least 7 years of related experience — with a flair for leadership — this is your opportunity to shine at M&T Bank, making significant impacts on our clients and the broader organization.

Frequently Asked Questions (FAQs) for GCM Unit Manager IV - Loan Agency Role at MTB

What are the primary responsibilities of a GCM Unit Manager IV - Loan Agency at M&T Bank?

A GCM Unit Manager IV - Loan Agency at M&T Bank is responsible for managing major client relationships, mentoring staff, leading process improvements, and ensuring compliance with regulations. You will also participate in revenue generation efforts and represent your unit in company-wide initiatives.