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Relationship Banker - job 2 of 5

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Overview:

Identifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.

Primary Responsibilities:

Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).
Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals
Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients
Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
Establish trust with existing clients through proactive outreach regularly
Schedule preset appointments for the following week and hold appointments each week
Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)
Perform customer servicing interactions.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act

Scope of Responsibilities:

The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements.

The position is key driver of customer flow in the branch to support these activities.

The position services existing customers and grows the business through identifying sales opportunities with customers.

The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.

Education and Experience Required:

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience

A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.

Strong verbal communication and interpersonal skills

Proven ability to demonstrate exceptional customer service

Well-organized individual with time management and prioritization skills

Demonstrated financial services product knowledge

Ability to communicate with tact and diplomacy with internal and external customers

Proficient with internet user-level technology

Education and Experience Preferred:

Associates degree

Notary public license

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heave objects weighing 5 lbs. to 30lbs

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

Ability to use fax, telephone system, copier and other communication tools

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Stewartstown, Pennsylvania, United States of America

Average salary estimate

$51450 / YEARLY (est.)

min

max

$38600K

$64300K

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What You Should Know About Relationship Banker, MTB

Are you someone who loves to connect with people and help them achieve their financial goals? At M&T Bank in Stewartstown, PA, we’re looking for a dedicated Relationship Banker to join our dynamic team! As a Relationship Banker, you'll play a vital role in understanding customers' needs through our retail sales process. Your primary responsibility will be to engage with customers, ideally through proactive reach-outs, to establish long-lasting relationships while providing excellent service. You will manage customer expectations by conducting assessments, identifying their financial needs, and presenting the right solutions to assist them in achieving their goals. The relationship you build with our customers is paramount, as you'll become their go-to person for banking solutions, whether they are simple inquiries or more complex needs that you’ll responsibly refer to your colleagues. Plus, your contribution will be essential in driving sales referrals and enhancing the overall customer experience. If you thrive in a fast-paced environment and enjoy working collaboratively with a team, this is the perfect position for you. Bring your financial service knowledge and exceptional customer service skills to M&T Bank, where you can begin a rewarding career while making a difference in the lives of others. We're excited to help you grow your career while promoting a culture of belonging within our branch!

Frequently Asked Questions (FAQs) for Relationship Banker Role at MTB

What are the responsibilities of a Relationship Banker at M&T Bank?

As a Relationship Banker at M&T Bank, your main responsibilities include assessing customer needs, providing basic financial solutions, and referring complex needs to specialized team members. You'll manage customer relationships through outreach, familiarize customers with banking products, and perform various customer-servicing tasks while adhering to compliance standards.