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General Manager - job 1 of 2

About the role
See yourself starting a new career journey? As a MyEyeDr. General Manager you will cultivate a collaborative working environment with all associate members to provide a personalized eyecare experience for patients. You will achieve this through partnership with your trusted community doctors, vendors, and knowledgeable teams who help our patients see, look, and be their best. As the Office Leader, you will own all aspects of our office success inclusive of patient experiences, financial P&L, team member performance and development and office operations. You’ll have the opportunity to share knowledge and collaborate with your peers and be the ultimate brand ambassador. This role reports to the District Manager. Some evening and weekend shifts required. 

You Will

  • Build and foster a purpose driven team through recruitment and onboarding, as well as ongoing training and development 
  • Have direct responsibility for financial success of your office through managing behaviors that drive KPI performance 
  • Collaborate with doctor(s), home office support, and associate members to provide seamless patient experience 
  • Deliver key performance indicators with flawless execution of patient experiences and provide in the moment coaching to other office leaders and team members 
  • Maximize Optometric partnerships through participation and involvement in coverage, walk-in availability and doctor availability 
  • Lead Doctor of Optometry business partnership and on-going relationship
  • Maintain HR policies and compliance to promote a productive and safe work environment to our team members and patients
  • Lead performance and development in partnership with our District Manager for all team members
  • Ensure our optical merchandise meets standards, patient requirements and requests

About You

  • Undergraduate degree or relevant years of experience serving in a management position (Retail/Hospitality strongly preferred) 
  • 2+ years in a leadership facing role serving as the main decision maker 
  • Experience leading two or more employees to help achieve sales and operational objectives 
  • Experience driving business and sales operations in a complex, customer-facing, fast-paced environment 
  • Effective communicator, detail oriented and a strong leader that demonstrates the values of MyEyeDr. 
  • Upholds exceptional service standards and acts as a mentor to our team members and patients 
  • A servant leadership style with strong drive for result, business acumen and an entrepreneurial spirit 
  • Willing to learn about industry, product, full scope optical office roles, and services 
  • A natural leader with the ability to coach and inspire team members 
  • Team player who is willing to collaborate with all to provide the best patient experience 

Growth With Us

  • Grow and develop your career through role specific training programs 
  • Be offered an opportunity to earn bonuses and commission (role specific) 
  • Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more 
  • Participate in our Vision coverage and associate discounts on our products 
  • Participate in our 401(k) with competitive company match 
  • Accrue PTO and paid holidays from day one 

Introduction | MyEyeDr. 

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients. 

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. 

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

 

 

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CEO of MyEyeDr.
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Sue Downes
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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About General Manager, MyEyeDr.

Are you ready to embark on a rewarding career journey as a General Manager with MyEyeDr.? In this exciting role, you'll be the heartbeat of the office, cultivating a collaborative environment that focuses on delivering exceptional eyecare experiences to our beloved patients. Picture yourself connecting with community doctors, leading a passionate team, and making key decisions that drive not only patient satisfaction but also financial success. Your expertise in management will shine as you oversee all office operations and performance, ensuring everything runs smoothly from patient engagement to the performance of your team. You'll have the chance to lead and motivate, guiding your associates with training and development programs that encourage growth and foster a sense of purpose. At MyEyeDr., we're committed to making a difference in people's lives, and as the Office Leader, you'll be at the forefront of this mission, promoting a culture of high standards and exceptional service. If you're an effective communicator, detail-oriented, and possess a strong leadership style, this role may be the perfect fit for you. You'll not only be driving results and operational objectives but also enjoying a comprehensive benefits package, opportunities for bonuses, and an inviting work atmosphere. If you're looking to help people see, look, and be their best while developing your career in a dynamic healthcare environment, we can't wait for you to join our MyEyeDr. family!

Frequently Asked Questions (FAQs) for General Manager Role at MyEyeDr.
What are the main responsibilities of a General Manager at MyEyeDr.?

As a General Manager at MyEyeDr., your primary responsibilities will include overseeing office operations, managing patient experiences, and ensuring financial success through KPI performance. You'll recruit and train team members, collaborate with community doctors, maintain HR compliance, and act as the ultimate brand ambassador, ensuring our patients receive a personalized eyecare experience.

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What qualifications do I need to be a General Manager at MyEyeDr.?

To qualify for the General Manager position at MyEyeDr., candidates typically need an undergraduate degree or relevant management experience, particularly in retail or hospitality. Additionally, having over 2 years of leadership experience, effective communication skills, and a strong focus on patient service are essential to succeed in this role.

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What growth opportunities are available for a General Manager at MyEyeDr.?

MyEyeDr. offers exciting growth opportunities for General Managers through role-specific training programs that enhance your skills and leadership qualities. You'll also have the chance to earn bonuses and commissions, participate in professional development, and enjoy a comprehensive benefits package, making it a fantastic step for career advancement.

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How can a General Manager at MyEyeDr. improve patient experiences?

As a General Manager at MyEyeDr., you can improve patient experiences by fostering a supportive and training-oriented environment for your team, ensuring they are equipped to provide exceptional service. Collaborating with doctors and actively engaging in patient feedback will help shape better practices and operational adjustments that lead to enhanced patient satisfaction.

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What is the workplace culture like for a General Manager at MyEyeDr.?

The workplace culture for a General Manager at MyEyeDr. is vibrant, collaborative, and purpose-driven. It emphasizes teamwork, quality of care, and staff development. You will be part of a passionate environment where everyone is dedicated to making a difference in patients' lives while ensuring that personal growth and fulfillment are championed.

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Common Interview Questions for General Manager
What strategies would you use to recruit and train team members as a General Manager?

When recruiting and training team members as a General Manager, I would focus on creating a positive onboarding experience that highlights the company’s values. I would emphasize mentorship and ongoing skills development, ensuring that each team member feels supported and has clear performance targets to strive for.

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How do you prioritize patient care while managing financial success?

Prioritizing patient care while managing financial success is vital. I would implement metrics to assess both areas, ensuring that patient satisfaction scores and financial KPIs are regularly reviewed. Open communication with my team about the importance of both will help align our mission with operational goals.

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Can you describe a time when you resolved a conflict in your team?

In a previous role, I encountered a conflict between two team members impacting overall morale. I facilitated a one-on-one meeting with each to understand their perspectives, foster open dialogue, and encourage collaborative solutions. This not only resolved the issues but also strengthened team dynamics.

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How do you ensure compliance with HR policies in your office?

To ensure compliance with HR policies, I would regularly review and update our policies, conduct training sessions, and create an open-door environment for team members to discuss any concerns regarding HR matters. Keeping myself and my team educated on compliance standards is also crucial.

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What is your approach to maximizing doctor partnerships?

Maximizing doctor partnerships requires strong communication and collaboration. I would proactively engage with our optical partners, discussing schedules, patient needs, and strategies to optimize availability and services, ensuring that our patients receive consistent and high-quality care.

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How do you handle performance issues with employees?

When addressing performance issues, I believe in approaching the matter with empathetic communication. I would have a direct conversation with the employee to identify root causes, set clear expectations for improvement, and offer resources and support to help them succeed.

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What key performance indicators (KPIs) do you track in your role as General Manager?

In my role as General Manager, I would track KPIs such as patient satisfaction scores, sales performance, employee turnover rates, and operational efficiency metrics. By evaluating these indicators regularly, I can make informed decisions that enhance both patient care and business health.

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How do you create a positive work environment for your team?

Creating a positive work environment involves fostering open communication, recognizing achievements, and encouraging team collaboration. I would implement regular team meetings, provide constructive feedback, and celebrate successes to create a supportive and motivating atmosphere.

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How do you stay updated on industry trends and changes?

To stay updated on industry trends and changes, I would engage in continual learning through professional development resources, industry conferences, and networking groups. Following relevant publications and joining professional associations would also help me remain informed about shifts in the optics and healthcare fields.

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What unique value do you bring as a General Manager to MyEyeDr.?

I bring a unique combination of strong leadership experience, a commitment to patient-centered care, and a data-driven approach to operational success. My passion for team development and enhancing patient experiences aligns seamlessly with MyEyeDr.'s mission of providing exceptional eyecare.

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When Co-Founder and CEO, Sue Downes, made her way from the front desk to the front of the boardroom, she paved the way for a strong culture characterized by an unwavering entrepreneurial spirit and relentless passion for people. While our missio...

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DATE POSTED
March 24, 2025

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