Desktop Support Administrator (Internal Opportunity Only)

The Desktop Support Administrator at N2O has a variety of key responsibilities including providing first line and second line support to internal users, managing technical queries through various channels, and ensuring the effective operation of Microsoft technologies. Additionally, the role requires accurate logging of all technical issues, creating support documentation, and installing IT equipment while maintaining high levels of customer service.

To apply for the Desktop Support Administrator position at N2O, candidates are typically expected to have a minimum of GCSE qualifications including English and Maths or an equivalent. Additionally, experience with Microsoft Windows, Office 365, and excellent communication skills are crucial for addressing user inquiries and issues effectively.

Essential skills for the Desktop Support Administrator at N2O include a strong understanding of both Microsoft and Mac operating systems, excellent problem-solving abilities, and the capacity to communicate complex technical issues simply to non-technical staff. A proactive, 'can-do' attitude and strong organizational skills for prioritizing tasks are also vital.

Yes, the Desktop Support Administrator at N2O will provide remote support to satellite offices located in Manchester, Nottingham, Colnbrook, and Welwyn. This ensures all users, regardless of their location, receive timely and effective IT assistance.

The expected salary for the Desktop Support Administrator position at N2O is up to £26K per annum. This opportunity also comes with excellent benefits including annual leave that increases with service, free private medical and dental after two years, and more perks designed to enhance your work experience.

When answering this question, highlight specific instances where you successfully resolved issues with Microsoft applications like Word or Excel. Discuss your approach to diagnosing problems, your familiarity with support tools, and how you communicated solutions to users.

In your response, emphasize your organizational skills and decision-making process. Describe how you assess the impact of each issue on the user and the business, and explain your strategies for managing workload effectively.

Discuss your commitment to user satisfaction, including active listening and clear communication. Mention how you follow up on support tickets to ensure issues are resolved and seek feedback to improve future interactions.

Share a detailed account of a specific technical challenge you faced, the steps you took to address it, and the positive outcome. This showcases your problem-solving skills and your ability to work under pressure.

Explain your experience with documentation, including writing Knowledge Base articles. Highlight your understanding of the importance of clear, helpful documentation in providing user support and training fellow staff.

Talk about your familiarity with both Windows and Mac OS environments. If applicable, provide examples of how you resolve issues on different platforms and support users across a varied tech landscape.

Use a specific example to illustrate how you simplified technical jargon to help a non-technical user understand their issue and the solution. Emphasize your communication skills and adaptability.

Mention any experience you have with ticketing systems, like Fresh Service, and describe how you’ve used these tools effectively to track and manage user requests while maintaining documentation.

Illustrate your commitment to continuous learning through following tech blogs, participating in forums, attending workshops, or taking online courses that help you stay informed about new developments in IT support.

Share your enthusiasm for N2O as a creative brand experience agency and your desire to contribute to their mission. Discuss how your skills and goals align with the role and how you can add value to the team.