Channel Account Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

POSITION SUMMARY:

The Channel Business Development/Account Manager is responsible for achieving established revenue & order goals through the development and management of a network of assigned & target resellers /partners.  The role will also consist of hunting for net new partners and/or customers through existing partners.

Role will require a high level of channel management, relationship management, & problem resolution skills.  Role will include how to get things done in complex matrix environments.

Skillset to include working with Account Executives, Partner Leadership teams, Partner sales teams, Partner procurement, NCR Voyix product HW engineering, finance, ops or the many layers that exist within the business.

10+ years of experience required.

Duties Would Include:

• Establishing and executing key accounts plans with named & net new Partner firms with a focus on Sales growth, promoting complete NCR retail solutions and further penetrating customer accounts.
• Provide sales support, help sell, advise and understand enterprise sales process.
• Effectively utilize internal and external NCR resources to support plan initiatives, resolve customer support issues and identify new market/product opportunities.
• Develop a thorough understanding of your assigned or target Reseller’s business environment and create a strategic plan to focus on growing NCR’s complete solution and services offering with that region.
• Principle Responsibilities:
• Revenue/Orders: Develop, realize and maintain incremental revenue/orders by selling and advocating NCR products “to”, ‘through”, and “with” Partners within specified territory and or assigned accounts.
• Establish relationship with key levels within a reseller or alliance organization to promote NCR’s solution suite of products and services as an integral part of the resellers offering and annual plan
• Market current programs and develop strategic plans with select partners to further penetrate current markets, identify new markets and promote the complete NCR solution portfolio.

Customer Needs:

• Act as key interface in defining customer needs and NCR's ability to meet those needs through solutions;
• Serve as the liaison between the customer and NCR regarding issues for new customer escalating any roadblocks to securing the business Support Partner Sales opportunities by participating in key End User customer meetings.

Pipeline Management:

• Identify, track (in SF) and facilitate closure of key opportunities.

Strategic Account Planning:

• Develop strategic plan to address targeted vertical opportunities and grow NCR Voyix’s complete product offering Manage key relationships with NCR Voyix Sales Specialist & Product Managers to effectively facilitate the identification, management and closure of various sales opportunities.
• Execute and contribute to the development of channel sales programs Act as conduit back to NCR of information relating to competition, industry changes, program needs or changes, product input and general business health.
• Effectively utilize resources such as Center of Expertise Staff and other internal support organizations to provide appropriate and timely support to our customers Is proficient in products, services, policy and programs and can effectively communicate such to our channel partners and customers.
• Prudently manages expenses in accordance to stated guidelines and established budgets.
• Evaluates, dispenses and follows up with leads provided to Resellers. Performs other duties as assigned.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”