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Store Manager

Company Description

As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.

For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2025.

Join an iconic Australian retail organization and be part of an international ASX-listed company that values career development in a supportive team environment. 

What We Offer:

  • Competitive salary with generous uncapped commission. 
  • Continuous training and career development opportunities.
  • A supportive team environment that values innovation and improvement.

Job Description

We are looking for a passionate and dynamic Retail Store Manager for our Aspley Showroom to lead, coach, and inspire the sales team to achieve individual and team sales targets.

In this role, you will create a positive and motivating environment while ensuring operational excellence in your showroom.

Key Responsibilities:

  • Lead and develop the showroom sales team, fostering a culture of positivity and collaboration.
  • Drive sales performance by utilizing your expertise in customer service and product knowledge.
  • Ensure timely resolution of customer complaints and adherence to company policies and procedures.
  • Collaborate with the Regional Sales Manager to develop and implement strategies that maximize sales and enhance customer satisfaction.
  • Maintain showroom standards, ensuring compliance with visual merchandising and safety regulations.

Qualifications

  • Previous sales experience, ideally selling furniture or high-value items such as jewellery, cars, bedding, luxury goods / travel, etc. 
  • Strong interpersonal skills with a positive attitude and a growth mindset.
  • Excellent organizational abilities and a proactive approach to problem-solving.
  • Commitment to coaching and developing team members for success.

If you’re ready to make a significant impact in a thriving organization, we want to hear from you!

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Store Manager, Nick Scali

Are you ready to take your retail career to the next level? Join Nick Scali as a Store Manager at our bustling Aspley showroom! With over 60 years of experience in the luxury furniture industry, Nick Scali is a name synonymous with quality and style. We're not just a furniture store—we're a family that celebrates innovation, career growth, and teamwork. In this crucial role, you'll lead and inspire a passionate sales team, driving them to achieve personal and team sales targets. Your focus will be on creating an engaging and dynamic environment where positivity reigns and customer satisfaction soars. You’ll employ your customer service expertise to handle any issues promptly and maintain showroom standards that reflect our commitment to an exceptional shopping experience. If you have a background in sales, especially in high-value items, and are ready to cultivate talent while optimizing your showroom’s performance, this is the perfect opportunity for you. With a competitive salary and uncapped commissions at your disposal, plus continuous training and development, your job as a Store Manager at Nick Scali could be the start to an exciting new chapter in your career journey. We're excited to hear from passionate leaders who want to make a real difference in our customer’s lives!

Frequently Asked Questions (FAQs) for Store Manager Role at Nick Scali
What are the key responsibilities of a Store Manager at Nick Scali in Aspley?

As a Store Manager at Nick Scali in Aspley, your primary responsibilities include leading and developing a high-performing sales team, driving sales performance through excellent customer service, resolving customer issues efficiently, collaborating with the Regional Sales Manager to enhance strategies for sales and customer satisfaction, and ensuring your showroom adheres to visual merchandising and safety standards.

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What qualifications are required for the Store Manager position at Nick Scali?

To be considered for the Store Manager role at Nick Scali, candidates should have previous sales experience, particularly in selling high-value products such as furniture, luxury goods, or similar items. Strong interpersonal skills are crucial, along with excellent organizational abilities and a proactive approach to problem-solving. A strong commitment to coaching and developing team members is also essential.

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What kind of support and training does Nick Scali offer to its Store Managers?

Nick Scali is dedicated to the growth and development of its Store Managers. You will benefit from continuous training and a supportive team environment that encourages innovation and improvement, allowing you to expand your managerial skills and sales strategies.

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What is the team culture like at Nick Scali in Aspley?

The team culture at Nick Scali in Aspley is focused on positivity and collaboration. Store Managers play a vital role in fostering a motivating environment where team members are encouraged to succeed individually and collectively. This strong support network will empower you to lead your sales team effectively.

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How does the compensation structure work for a Store Manager at Nick Scali?

As a Store Manager at Nick Scali, you can expect a competitive salary complemented by generous, uncapped commission opportunities. This performance-based compensation structure allows you to reap the rewards of your efforts in leading your team to sales success.

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Common Interview Questions for Store Manager
How would you motivate a sales team to achieve their targets?

To motivate a sales team effectively, I would first establish clear, achievable targets and create a supportive environment that encourages open communication. I’d celebrate both individual and team successes, provide them with the necessary training and resources, and regularly check in to offer guidance. Personalizing motivation strategies based on each team member's strengths can also work wonders.

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Can you describe a time you resolved a customer complaint?

In my previous role, a customer was unhappy with a delayed delivery. I listened carefully to their concerns, empathized, and provided a solution by offering a prompt delivery and a discount on their next purchase. This positive resolution not only satisfied the customer but also reinforced their trust in our brand.

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How do you handle high-pressure sales environments?

In high-pressure situations, I focus on maintaining a calm demeanor and prioritizing tasks effectively. I communicate clearly with my team to ensure they are supported and encouraged. Keeping a positive attitude and motivating the team helps us all stay focused on delivering excellent customer service and achieving our goals.

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What strategies would you implement to improve showroom standards?

To improve showroom standards, I’d start by conducting regular audits to identify areas for enhancement and ensuring compliance with visual merchandising guidelines. I’d involve the team in brainstorming sessions to gather ideas for displays that align with customer preferences, thereby creating an inviting atmosphere that drives sales.

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How do you develop team members for future roles?

Developing team members for future roles involves understanding their career aspirations and strengths. I’d provide them with on-the-job training, mentorship opportunities, and encourage them to take on leadership tasks. Regular feedback and support helps them grow, ensuring they are well-prepared for advancement.

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What methods do you use to gauge customer satisfaction?

To gauge customer satisfaction, I employ a mix of feedback techniques, including customer surveys, direct interviews, and monitoring net promoter scores. I also analyze sales data and customer returns to identify trends and areas for improvement, making adjustments to services as needed to enhance their experience.

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How do you stay knowledgeable about the products we sell?

I stay knowledgeable about our products by attending training sessions, engaging with suppliers, and regularly reviewing product updates. I also make it a point to communicate with the sales team and encourage them to share insights from their experiences, ensuring that we all remain informed about product benefits and features.

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What’s your leadership style as a Store Manager?

My leadership style emphasizes collaboration and empowerment. I believe in leading by example, fostering open communication, and providing clear expectations. I encourage team feedback and actively engage with them, cultivating an environment where everyone feels valued and motivated to contribute.

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How would you address underperformance within your team?

To address underperformance, I would first have a one-on-one conversation with the team member to identify any challenges they are facing. Together, we would set clear performance improvement plans, provide necessary training, and monitor their progress closely. Continual support helps them align with team goals and regain confidence.

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Why do you want to work as a Store Manager at Nick Scali?

I am excited about the opportunity to work as a Store Manager at Nick Scali because of the company’s strong reputation for quality and innovation in the luxury furniture sector. I admire the collaborative team culture and commitment to employee development, and I see a chance to contribute my skills in driving sales and leading a talented team.

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Nick Scali Limited, together with its subsidiaries, engages in sourcing and retailing of household furniture and related accessories primarily in Australia and New Zealand. It offers lounges, dining tables and chairs, armchairs, buffets/cabinets, ...

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DATE POSTED
April 19, 2025

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