Deposit Operations Manager

Description

Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Deeply rooted within our communities, we strive to deliver exceptional customer service while forming lasting and meaningful relationships with our customers and community partners through our service-focused model.

We take great pride in being recognized as a Top Place to Work. Our commitment to growth and innovation extends well beyond the communities we serve and the products and services we offer. Whether you are a seasoned professional or just starting out, by joining the NESB team today, you're taking a step towards investing in your tomorrow.

Shop Local. Bank Local. Work Local.

Position Summary

Under the direction of the Director of Operations, the Deposit Operations Manager is responsible for overseeing the day-to-day responsibilities of the Deposit Operations team, ensuring all department functions are executed to the Bank’s customer service and regulatory standards.

The essential functions include, but are not limited to the following:

• Oversees the daily quality control reviews and monitoring using industry standard and regulatory guidance sampling methods to ensure the Bank’s compliance efforts are maintained for cards, wires, ACH, Return Deposit items, online banking and other related services.
• Monitors month end reports for ODP/Card/Account activities for reasonableness and addresses any discrepancies or concerns. 
• Responsible for conducting regular check-in meetings with the team, completing performance reviews, coordinating the in-office schedule, resolving departmental issues and addressing performance concerns.  
• Manages and delegates the department workflow including:
• Core, EFT Processor and iBanking system generated reports (i.e. exception reports, card delink). 
• Internal and External customer inquiries, messages & support.
• Returned check, inclearing check, and/or ACH reconciliation. 
• Check adjustments. 
• Research. 
• Proof of deposit. 
• Wire transfers. 
• Oversees the Bank’s Zelle program which includes monitoring monthly reporting, disputes and consumer complaints.
• Monitors the monthly Fiserv and Consumer Complaint logs for any department related complaints to ensure proper resolution, identify trends, address potential vendor related issues and identify internal training opportunities.
• Review and responds as necessary to QC reports.
• Works to identify process and service improvement opportunities to enhance efficiencies at the department, branch and Bank level. 
• Assists in the development and implementation of new products and services; works to create internal department policies and procedures to support these changes.
• Helps to resolve complex customer issues as needed.
• Participates in the monthly Compliance Committee meetings
• Participates in scheduled vendor calls to discuss ongoing issues and upcoming enhancements
• Reviews and approves COCC and Fiserv invoices as applicable.
• Acts as point person for auditors and examiners and fulfills requests for information/documentation as needed.
• Stays up to date on changes in applicable Federal, State and government regulations and security procedures to ensure department compliance.
• Assist with special projects as needed.

Requirements

•  Bachelor’s Degree or combination of education and equivalent work experience required.
• Minimum 5 years of bank deposit operations experience required.
• Minimum 3 to 5 years of supervisory/management experience required.
• Proficiency with Microsoft Office Suite.
• Strong core banking systems knowledge, specifically with COCC is highly preferred.
• Prior administration experience with Zelle highly preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational, managerial and project management skills.
• Superior knowledge of general banking operations functions, systems, policies, and procedures.

Physical Demands

This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one’s workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds.

Note

The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.

North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace.

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