Submission Coordinator

As a Submission Coordinator at Novartis, your primary responsibilities will involve coordinating and submitting reimbursement dossiers to public and private payers accurately and on time. You will also be expected to optimize processes, ensure quality control of documents, and support the Value and Access department with processes and services aligned with Health Economics and Outcomes Research.

To apply for the Submission Coordinator position at Novartis, you should have at least one year of experience in the pharmaceutical, biotech, or life sciences industry. Strong organizational and communication skills are essential, and being bilingual in French and English is preferred, particularly for optimizing communication in this role.

A typical workday for a Submission Coordinator at Novartis entails coordinating submissions to various payers, managing timelines, conducting quality checks on essential documents, and collaborating with the Health Economics and Outcomes Research team. You'll also focus on improving processes and ensuring compliance with training and audits.

While the Submission Coordinator role at Novartis is listed as hybrid, it's important to note that you must be located in Montreal, as relocation support is not provided. This means some flexibility might be available, but regular on-site presence in the Montreal office will be required.

Novartis is committed to supporting career development for its employees, including Submission Coordinators. The work environment encourages continuous learning and professional growth, and you will have access to various training programs, mentorship opportunities, and chances to collaborate with seasoned professionals in the Health Economics and Outcomes Research field.

In answering this question, you should highlight any prior experience you've had handling reimbursement dossiers, including your role in the submission process, the types of documents you've worked with, and how you ensured accuracy and timeliness. Be specific about your contributions and any challenges you overcame.

To effectively answer this question, share a specific strategy you use for prioritizing tasks, such as creating a deadline-driven checklist or using tools to track progress. Include examples from past experiences that showcase your organizational skills and ability to maintain quality under pressure.

Explain your understanding of compliance in the pharmaceutical industry and detail the steps you take to ensure adherence, such as staying updated with SOPs, reviewing documentation carefully, and participating in training programs. Provide an example where compliance was particularly important in your previous roles.

When addressing this question, you can discuss specific quality control measures you implement, such as proofreading documents, setting checks at various stages of the submission process, and collaborating with team members for cross-verification. Highlight any successful outcomes from implementing such measures.

Use the STAR method to present a clear example of a process improvement you initiated. Describe the situation, your actions, and the results. This shows your proactive approach and ability to contribute positively to team efficiency, which is crucial for a Submission Coordinator.

Reflect on common challenges faced in submission coordination, such as tight deadlines or the need for detail-oriented work. Emphasize how you approach these difficulties with effective communication, problem-solving skills, and a steadfast commitment to ensuring patient access to healthcare.

Discuss your methods for maintaining clear communication within a team, including regular check-ins, utilizing project management tools, or holding brief status meetings. Illustrate your points with examples of teamwork that led to successful outcomes.

This is your chance to showcase your passion for the healthcare field and your admiration for Novartis. Share what specifically attracts you to the company, its values, and how you align with its mission to improve patient access to healthcare through effective submissions.

Research and summarize key aspects of the HEOR and access landscape in Canada, demonstrating your knowledge and understanding of both government and private payer systems. This will show your preparedness and interest in the industry.

Share specific techniques you utilize to cope with stress, such as time-management skills, taking breaks, or engaging in productive discussions with peers. Highlight how these strategies have enabled you to meet deadlines while maintaining a high-quality output.