Restaurant Supervisor Lead | Full-Time | WinStar World Casino's Gran Via Buffet

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Restaurant Supervisor Lead is responsible for supervising the Restaurant Supervisory Team and the front of house team ensuring the team meets and exceeds guests’ expectations within their level of responsibility.  The Restaurant Supervisor Lead will work closely with the General Manager to help oversee the all aspects of the venue and the team.

This role pays an hourly rate of $18.00-$20.00.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until June 27, 2025.

Responsibilities

• Supervises shift coverage and coordinates breaks for team members.
• Supervises the team in maintaining a clean and presentable work area.
• Ensures the venues are stocked and prepared for service at all times. 
• Complies with all departmental food and franchise contractual agreements.
• Conducts end of shift reports.
• Coordinates in troubleshooting technical problems with Point of Sale (POS) system, facilities, equipment etc., and contacts for appropriate support, as necessary.
• Provides on-going supervision and mentoring to team members.  
• Monitors product quality and ensures high level guest service.
• Coordinates in the on-going coaching and mentoring of team as directed by department management.
• Must maintain excellent attendance and be available to work events varied schedules per business need.
• Ability to handle cash accurately and responsibly.  
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Ability to communicate with team members, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Ability to clearly communicate, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Communicates in a positive, respectful manner to both internal and external guests.

Qualifications

• 1+ year supervisory experience as a supervisor/manager in a restaurant/casino environment.
• Experience working in a fast-paced, high volume food court, casual, buffet, and/or nightclub in a supervisory capacity is preferred.
• Ability to work in a team-oriented, fast-paced, event-driven environment.
• Ability to communicate with team members, management staff and guest in a clear, business-like and respectful manner.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• All employees must obtain a valid gaming license from the Gaming Commission prior to beginning work and are required to have the license renewed as mandated by the Gaming Commission.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.