Server | Bob's Steak & Chop House| Full Time

As a Server at Bob's Steak & Chop House, your key responsibilities include providing outstanding service to guests by taking food and drink orders, accurately inputting them into the POS system, delivering orders promptly, and ensuring a warm, welcoming atmosphere. You are expected to comply with all restaurant standards and policies, maintain cleanliness in your station, and handle cash transactions. A strong emphasis is placed on excellent customer service and adherence to food handling regulations.

To become a Server at Bob's Steak & Chop House, candidates should possess a minimum of one year of fine dining experience, preferably in a steakhouse environment. Knowledge of wine, spirits, and previous cash handling experience are essential. Strong communication skills in English, the ability to multitask in a fast-paced setting, and TABC certification are also necessary qualifications for this role.

A typical day for a Server at Bob's Steak & Chop House involves setting up the restaurant before service, greeting guests, taking their orders, and delivering food and beverages with a focus on exceptional customer service. Throughout the shift, you’ll keep your station organized and clean, ensure that all tables are adequately attended to, and perform side-work as assigned. At the end of the shift, you will account for your transactions and ensure all duties are completed before clocking out.

Essential skills for a successful Server at Bob's Steak & Chop House include excellent customer service abilities, strong communication skills, the capacity to manage stressful situations effectively, and a developed knowledge of fine dining standards. Additionally, organizational skills, teamwork, and the ability to prioritize guest needs in a high-pressure environment are crucial for success in this role.

Yes, having experience with a POS system is important for the Server position at Bob's Steak & Chop House. You will need to accurately input orders and handle transactions, so familiarity with technology used in restaurants will help you succeed in this role.

When answering this question, highlight your previous roles in fine dining establishments, emphasizing your understanding of upscale service standards, menu knowledge, and ability to create exceptional guest experiences. Mention specific examples that showcase your attention to detail and customer service skills.

Your response should include a calm and composed demeanor when addressing guest issues, emphasizing the importance of listening to their concerns and proposing solutions. Share a specific example where you successfully de-escalated a situation, ensuring the guest left satisfied by demonstrating your dedication to service recovery.

Highlight your commitment to teamwork by discussing how you communicate effectively with colleagues and support one another during busy shifts. Emphasizing your ability to prioritize shared goals and contribute positively to a harmonious working relationship will show that you value collaboration.

Discuss your organizational strategies such as prioritizing tasks, utilizing mental or physical notes, and maintaining a steady flow of service. Emphasize your ability to adapt to dynamic situations while ensuring that every guest feels attended to and valued.

Demonstrate your knowledge of the menu by mentioning popular dishes, wine pairings, and any unique offerings. Stress the importance of making personalized recommendations based on guests' preferences, showcasing your passion for the food and beverage experience.

Reflect on a past experience where you successfully adapted to a new role or system, demonstrating your flexibility and eagerness to learn. Highlight the steps you took to familiarize yourself with the new skill and how it positively impacted your performance.

Emphasize your commitment to safety by mentioning specific protocols you follow, such as keeping workstations clean, checking food temperatures, and being mindful of cross-contamination. Highlight your understanding of restaurant regulations and personal responsibility in maintaining a safe dining environment.

Your answer should convey a genuine interest in Bob's Steak & Chop House by discussing the restaurant's reputation for quality service, upscale atmosphere, and the opportunity to grow within a respected establishment. Mention any positive reviews or experiences that inspired you to apply.

Discuss your aspirations within the hospitality field, whether it be advancing to a supervisory role or expanding your knowledge in culinary or beverage management. Convey your desire for growth while emphasizing your dedication to providing an outstanding guest experience.

Express the importance of excellent communication and empathy in the server position. Explain how these qualities not only enhance customer service but also create a welcoming environment for guests, ultimately leading to their satisfaction and return.