Account Receivable Specialist

As an Account Receivable Specialist at OMG, your responsibilities will include preparing and issuing accurate client invoices, monitoring overdue accounts, and processing incoming payments. You will also be tasked with resolving billing discrepancies and handling disputes in coordination with internal teams. Generating AR aging reports and supporting forecasting is essential to monitor the performance of accounts. Your proactive approach will help identify high-risk accounts needing escalation.

To excel as an Account Receivable Specialist at OMG, you should possess a Diploma or Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Additionally, over 2 years of experience in account receivables is preferred. Familiarity with accounting software like Xero and a background in the digital marketing or SaaS industry will give you an edge. Strong communication skills and attention to detail are crucial for success.

At OMG, you’ll find a vibrant and pet-friendly office environment that fosters creativity and collaboration. We promote a hybrid working model, allowing you to experience the lively office atmosphere while enjoying the flexibility of working from home. Our workplace is enriched with social events, training opportunities, and a focus on employee growth, making it an engaging place to build your career.

OMG is committed to the growth and development of its team members. As an Account Receivable Specialist, you will have access to various career development programs and training initiatives designed to enhance your skills and support your professional trajectory. We believe in hiring good human beings and then equipping you with the training to excel in your role, ensuring your ongoing success within the company.

OMG offers a range of benefits for its Account Receivable Specialists, including birthday leave, paid parental leave, volunteer leave, and social events celebrating the team's efforts and achievements. You can enjoy barista-style coffee, an inclusive culture that values diversity, and opportunities for growth within the agency, making your work-life both enjoyable and fulfilling.

When answering this question, highlight your hands-on experience with the billing process, detailing how you ensure accuracy in invoices and manage discrepancies effectively. Mention any specific software you’ve used and your approach to maintaining organized records.

Discuss your strategies for maintaining professionalism while addressing overdue payments. Share an example of a situation where you successfully turned a difficult interaction into a constructive dialogue aimed at resolving the payment issue.

Outline a systematic approach to collections, emphasizing time management techniques and your method for prioritizing accounts based on risk. Focus on your communication style and how you balance persistence with relationship management.

Explain how you generate reports, such as AR aging reports, and discuss how you analyze these reports to identify trends and areas for improvement. Highlight your ability to communicate your findings to management and contribute to strategic planning.

Prepare a detailed story that showcases your problem-solving skills. Explain the nature of the dispute, the steps you took to investigate it, and how collaboration with your team led to a resolution beneficial to both the client and the company.

Discuss the importance of attention to detail, strong communication skills, and the ability to work independently. Emphasize how these traits contribute to timely collections and maintaining healthy relationships with clients.

Share a specific instance where you identified an inefficiency in an accounts receivable process and took steps to streamline it. Highlight the positive outcomes, such as improved collection times or enhanced accuracy.

Outline your prioritization strategy, including how you assess urgency and impact. You can mention any tools or methods you use to stay organized, like to-do lists or project management software.

Emphasize the collaborative nature of the role, explaining how you work alongside other team members to resolve issues and improve processes. Share examples of successful teamwork that led to positive outcomes.

Reflect on OMG’s values and growth trajectory, mentioning what excites you about working in a digital marketing environment. Discuss how your skills align with their mission and culture, showing genuine enthusiasm for the opportunity.