Engagement Manager - NYC

As an Engagement Manager at OpenAI in NYC, you will lead strategic implementations for ChatGPT Enterprise, ensuring customers achieve significant results. Your responsibilities will include managing onboarding processes, guiding organizations through adoption, and collaborating with various teams to maximize customer satisfaction. You will also be tasked with defining project timelines, documenting best practices, and collecting valuable feedback from customers to shape product strategies.

To be considered for the Engagement Manager role at OpenAI, applicants should have at least 6 years of experience in customer-facing roles that involve engagement with C-level executives in complex settings. Additionally, successful candidates should have a proven track record of managing deployments of AI solutions, excellent problem-solving abilities, and strong presentation skills. A commitment to safe and ethical AI practices is also essential.

OpenAI prioritizes a supportive work environment for Engagement Managers by encouraging collaboration across departments, including Sales and Technical Success. You'll have access to resources and training that enhance your project management skills, while also fostering a culture of open feedback that drives both personal and professional growth.

Engagement Managers at OpenAI enjoy a vibrant and inclusive work culture that emphasizes teamwork, innovation, and continuous learning. With a hybrid work model, employees have the flexibility to balance their work-life effectively while maintaining regular collaboration with colleagues in the office. OpenAI values diverse perspectives and encourages creativity in problem-solving, which is integral to achieving collective objectives.

Success for an Engagement Manager at OpenAI is measured through effective customer activation and deployment of AI solutions, along with high customer satisfaction ratings. Engaging closely with clients to ensure they realize the full value of OpenAI products is key. Additionally, your ability to foster positive relationships, navigate complex challenges, and drive adoption will reflect your impact in this role.

When discussing a successful project, be sure to outline the project's objectives, how you met challenges, and the measurable outcomes that resulted from your efforts. Focus on your role as Engagement Manager, highlighting your leadership, communication, and problem-solving skills.

In such scenarios, it's crucial to demonstrate your ability to listen actively, empathize with the customer, and provide tailored solutions. Share specific examples where you de-escalated a situation and reinforced customer trust, which illustrates your proficiency in customer management.

Discuss your approach in guiding clients through transitions, such as providing change management techniques and ongoing support. Highlight examples where your interventions led to successful technology adoption, demonstrating your expertise as an Engagement Manager.

Communication and organization are key. Illustrate your use of tools and techniques to prioritize tasks effectively. Incorporate specific anecdotes of juggling multiple engagements that resulted in successful outcomes, showcasing your project management skills.

Share your background related to Generative AI, including specific projects where you've implemented these solutions. Emphasize your understanding of the technology and your ability to convey complex concepts to various stakeholders, which aligns with the role of Engagement Manager.

Outline your process for collecting feedback through surveys or direct communication, and explain how you use this feedback to iteratively improve project outcomes. Highlight your collaborative approach in ensuring feedback informs product development.

Being an Engagement Manager requires collaboration across teams. Share a specific experience where you partnered with sales or product teams to achieve a goal. Discuss how effective communication and shared objectives led to project success.

Explain that customer satisfaction is at the heart of your project management philosophy. Emphasize metrics you track, feedback you solicit, and how you celebrate successes with clients, ensuring lasting relationships and continued value delivery.

Show your passion for ongoing learning. Discuss your strategies for professional development, such as attending conferences, participating in workshops, or following thought leaders. This reflects your commitment to not only personal growth but also enriching the customer experience.

Express your enthusiasm for strategic conversations and the chance to influence high-level decision-making. Share how you build trust and rapport with executives by demonstrating your understanding of their business needs and challenges, which is essential for an Engagement Manager.