As a Client Enablement Program Manager at OXIO, your primary responsibilities include collaborating with clients to analyze their business needs, defining project scopes, implementing action plans, guiding clients through onboarding processes, providing consistent project updates to stakeholders, and leading project teams in the onboarding of new clients and implementation of features.

To qualify as a Client Enablement Program Manager at OXIO, you should possess a Bachelor's or Master’s degree, have excellent verbal and written communication skills in English (with Spanish as a plus), and ideally have over 5 years of experience in technology, IT, or telecom industries, including at least 2 years focused on client engagement.

Essential skills for a Client Enablement Program Manager at OXIO include exceptional attention to detail, strong organizational skills, the ability to manage multiple tasks simultaneously, self-motivation, and a drive to deliver high-quality results. Strong communication skills are crucial for effectively facilitating client relationships and project execution.

At OXIO, the onboarding process for clients as a Client Enablement Program Manager involves guiding them through the technical implementation of our platform, developing tailored action plans, and ensuring that all their unique business needs are met during the process, making it a seamless experience.

Working as a Client Enablement Program Manager at OXIO comes with numerous benefits, including a competitive salary, stock options, healthcare, flexible work arrangements, regular team luncheons and retreats, and the opportunity to work in an inclusive international organization focused on innovation in the telecom sector.

When managing multiple client projects, I prioritize tasks by assessing deadlines, client needs, and project complexity. I rely on project management tools to visualize work streams and ensure that critical tasks receive the attention they require while maintaining clear communication with all stakeholders.

Certainly! I once managed a project where a client had unrealistic deadlines. I facilitated an open discussion to reassess the timeline, adjusted project plans, and ensured our teams had the resources needed. Through proactive communication and managing expectations, we successfully delivered the project while maintaining client satisfaction.

To build strong relationships with clients, I focus on active listening, understanding their unique business challenges, and providing tailored solutions. Regular check-ins and updates also help to foster trust and demonstrate our commitment to their success.

I have experience using various project management tools such as Asana and Trello, as well as methodologies like Agile and Waterfall. These tools and frameworks allow me to effectively oversee project timelines, assign tasks, and ensure that deliverables meet quality standards.

I measure the success of a client engagement by evaluating whether we met the project goals on time and within budget, as well as through client feedback. Additionally, I assess the impact of our solutions on their business metrics and overall satisfaction.

If a client is unhappy, I first listen to their concerns without interruption, ensuring they feel heard. I then analyze the situation to identify causes, provide potential solutions, and offer to rectify the issue promptly while keeping open lines for ongoing communication.

To ensure stakeholder alignment, I conduct regular meetings and updates to keep all parties informed of project progress. I establish clear communication protocols and set expectations early, seeking input from stakeholders throughout the project lifecycle to maintain alignment.

My approach to troubleshooting technical issues involves quickly identifying potential causes through a systematic assessment. I collaborate with our technical teams while keeping the client informed, providing updates until we arrive at a viable solution that restores functionality.

I handle competing deadlines by utilizing prioritization strategies based on urgency, client needs, and project complexity. I also communicate transparently with clients about timelines and resource availability to manage expectations effectively.

To gather client feedback, I utilize surveys, structured interviews, and informal check-ins. I analyze this feedback to identify trends in client satisfaction and areas for improvement, which informs our process enhancements.