As a Partner Engagement Manager at Onebrief, you will be responsible for owning the customer relationship throughout the lifecycle, which includes ensuring that J35 and J5 plans are effectively integrated into our platform. You are expected to lead training initiatives and apply creative strategies to maximize product usage. A vital part of your role is winning renewals and expanding customer engagements annually while maintaining clear communication with our product team about user needs.

To qualify for the Partner Engagement Manager role at Onebrief, candidates must possess proven experience in operational planning within a military context. Ideally, you should have advanced military education, familiarity with major planning exercises, and a valid Top Secret clearance with eligibility for SCI. The ability to engage with customer electrifyingly and solve bureaucratic challenges is paramount to succeed in this role.

A Partner Engagement Manager at Onebrief can enhance customer relations by establishing a rapport with users, which is crucial for gathering feedback on product utilization. You will play an important role in recommending product improvements based on user observations and ensuring you’re providing robust support during exercises and incidents. This dual approach helps in building trust and long-term partnerships with our clients.

What sets Onebrief's Partner Engagement Manager role apart is the combination of high responsibility in customer handling and a unique opportunity to engage directly with high-ranking military personnel. You’ll get to blend your understanding of operational planning with software prowess. This means working in an innovative environment that's not just about sales, but about fostering a revolutionary platform that directly enhances military workflows and decision-making processes.

The most successful Partner Engagement Managers at Onebrief are deeply passionate about user satisfaction and embody an intense commitment to our mission. Essential personal traits include ambitious problem-solving abilities, exceptional attention to detail, a knack for navigating complex bureaucratic systems, and a friendly demeanor that resonates with military planners. Being a collaborative team player with strong communication skills also adds immense value in this role.

When responding to this question, focus on detailing the situation, your specific actions, and the outcomes. Highlight how you understood the client's needs, built trust, and played a crucial role in overcoming obstacles. Use this opportunity to emphasize your interpersonal skills and commitment to enhancing user experience as a Partner Engagement Manager.

To gain trust at multi-star headquarters, your response should include strategies such as active listening, demonstrating expertise in operational planning, and establishing strong communication channels. Discuss how you would cultivate relationships by being present, responsive, and proactive in offering solutions that address their unique challenges.

In your response, outline techniques that combine training with user feedback and tailored support. Mention leveraging personal relationships and understanding command structures to demonstrate how Onebrief integrates naturally into their workflows, leading to increased adoption rates.

When answering this, share a specific instance where your technical skills were put to the test. Detail the problem, your analytical approach, and how you collaborated with engineering teams to resolve it, ensuring that you underscore your capacity to operate clearly within technical challenges relevant to the Partner Engagement Manager role.

Explain your method of maintaining clear communication, active listening, and ensuring that product engineering teams understand the urgency of customer needs. Discuss the importance of being a liaison that empathizes with both sides to facilitate swift problem resolution.

Your answer should demonstrate your familiarity with the complexities of government organizations. Share specific strategies you've employed for overcoming obstacles, such as building relationships, seeking out key contacts, and applying creative solutions to expedite processes.

Focus on your knowledge of protocols and the planning necessary for successful deployment. Highlight any past experiences where you successfully managed deployment processes, ensuring adherence to security measures, while engaging closely with users to facilitate training and support.

Discuss any positive feedback that highlights your strong customer relations skills. Mention how that feedback has fueled your passion for the role of Partner Engagement Manager and how you utilize it to refine your approach to user engagement.

In your answer, express specifically how Onebrief's mission resonates with you and why this role aligns with your career goals. Discuss your long-standing respect for operational planning in the military context and your desire to contribute to innovative solutions that empower the armed forces.

Elaborate on your dedication to continuous learning. Discuss forums, courses, or industry events you engage with to stay knowledgeable, emphasizing your commitment to mastering the Onebrief platform and any related technologies that can enhance your job performance.