As an IT Product Manager at CommonSpirit Health, you'll be responsible for delivering project assignments of medium to high complexity. This involves application design, configuration build, and actively engaging with the user community to secure business requirements and translate them into technical needs. You will also develop test plans for new functionalities and tackle complex issues requiring in-depth technical knowledge.

To qualify for the IT Product Manager role at CommonSpirit Health, candidates should possess a Bachelor’s degree in Computer Science, Technology, Medical, or a Business discipline. Additionally, you should have 4-5 years of relevant experience working as either an Application Systems Analyst or a Technical Analyst, particularly in a healthcare setting.

The IT Product Manager will handle various projects, primarily medium to high complexity projects that might involve implementing new applications, upgrades, or fixes. You will actively participate in technical discussions, problem management activities, and play a key role in ensuring that all project deliverables meet business objectives and user needs.

The IT Product Manager serves as a critical bridge between multiple stakeholders, including non-IT teams. You'll be collaborating daily with user communities and providing guidance and training to team members and operational support teams, enhancing team efficiency and customer satisfaction.

There are significant growth opportunities for an IT Product Manager at CommonSpirit Health. You can participate in continuous process improvement initiatives, influencing the development of service level agreements (SLAs), and expand your technical skills through exploration of various applications and technologies within the healthcare industry.

To manage stakeholder expectations effectively, start by establishing clear communication channels early on. Regularly update stakeholders on project progress, challenges, and changes in timelines. Use collaborative project management tools to keep everyone informed and involved, ensuring transparency and fostering trust.

When describing a complex project, focus on your role, the specific challenges faced, and the strategies you employed to overcome them. Highlight the collaborative approaches taken, the tools and methodologies used, and the measurable outcomes achieved, emphasizing teamwork and innovation.

Discuss your familiarity with Agile, Scrum, and Waterfall methodologies, explaining how each can be applied to different types of projects. Provide examples of how you've implemented these methodologies in past roles to facilitate timely and successful project delivery.

My approach to problem-solving involves thorough diagnosis and critical thinking. I gather data, consult with the team, and assess the situation from various angles. I prioritize solutions based on impact and feasibility and ensure continuous communication with my team throughout the problem-solving process.

I find tools like JIRA, Trello, and Asana particularly useful for tracking project progress. These tools allow for effective task assignment, deadline tracking, and team collaboration. Highlight your experience with these tools and how they help improve project visibility and accountability.

In high-pressure situations, I prioritize tasks based on urgency and impact, delegating effectively to balance the workload. I ensure that the team remains focused and motivated by maintaining a positive attitude and open lines of communication to address concerns quickly.

I ensure quality by devising comprehensive test plans and conducting thorough testing phases for all deliverables. Engaging with stakeholders for feedback and conducting review sessions help uphold quality standards while fostering collaboration among the teams.

I have worked on several healthcare-related projects that required an understanding of regulatory requirements and user-specific needs. Sharing how this experience has informed your approach to application design and implementation will showcase your relevance to the role.

Gathering requirements begins with stakeholder engagement and active listening. I typically conduct meetings or workshops to elicit user needs, facilitating discussions to extract detailed requirements. Documenting these needs systematically ensures that they are met throughout the project lifecycle.

User feedback plays a critical role in the project management process as it provides insight into user needs and preferences. I consider feedback at various stages, allowing for iterative development and enhancements to ensure the final product aligns with user expectations.