Senior Enterprise Client Success Manager
Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.
Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.
This role is also open to candidates in Israel (offices located in Petah Tikva)
What you’ll be spending your time on:
- Manage Payoneer’s Enterprise client relationships at the senior level through understanding clients’ business, industry, payment needs & flows, growth opportunities.
- Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client’s strategic initiatives and decision-making process.
- Develop client retention and growth strategies for your managed client portfolio with various digital commerce verticals (e.g. gig economy, social platform, eCommerce, freelancer, content distribution, and others).
- Develop and drive the overall long-term strategy for accounts, aligned to customer business objectives, while prioritizing cross and up sell opportunities.
- Negotiate commercial & contractual terms, contract renewals, and work collaboratively with key internal stakeholders to execute on revenue goals and growth objectives.
- Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
- Conduct regular business reviews with clients to establish growth goals, and track performance against jointly agreed objectives
- Display accountability, adaptability, helpfulness, and focus to better support our clients to maintain client health
Have you done this kind of stuff?
- Bachelor’s degree in related fields, with 8-10 years of experience in a client-facing role in high growth technology firms, ecommerce/payments firms, fintech space or in a financial institution.
- Successful track records of achieving commercial targets
- Data-driven and analytical mindset
- Analytical problem solver, customer obsessed, team oriented
- Excellent communication and presentation skills, both in person and over the phone in English.
- Ability to work with global cross functional teams including sales/BD, finance, marketing, risk, customer care, legal, product, professional services, and compliance.
- Work autonomously to own all aspects of the client relationship and be the client’s advocate within Payoneer.
- Hebrew speaking an advantage but not required.
- Willingness to travel
Who we are:
Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.
#LI-Hybrid
As a Senior Enterprise Client Success Manager at Payoneer, located in Petah Tikva, Israel, you will play a pivotal role in ensuring our enterprise clients thrive in the dynamic landscape of global commerce. Your primary mission will be to foster strong relationships with key stakeholders, including C-Suite executives, understanding their unique business needs and payment flows. With over 8 years of proven experience in client-facing roles, you will develop tailored client retention and growth strategies across various digital commerce sectors such as eCommerce, gig economy, and content distribution. This role is perfect for those who are data-driven and analytical, allowing you to interpret market trends and integrate insights into strategic decision-making. You will lead regular business reviews with clients, setting growth goals and working collaboratively with cross-functional teams to achieve these objectives. At Payoneer, we value accountability and adaptability, encouraging you to advocate for our clients while driving revenue growth through commercial negotiations and contract renewals. If you’re passionate about supporting businesses in navigating the global economy and have a knack for problem-solving and communication, we’d love for you to join our vibrant community where innovation meets dedication. Together, we can help our clients flourish in the new global economy, making every interaction count.
Payoneer is one of the world’s largest digital payments platforms transforming the way businesses send and receive cross-border payments. If you’ve ever sold something on Amazon, rented your apartment on Airbnb, given someone a ride using Waze Car...
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