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Job details

Outbound CSR

Apply Today and Join our Team!

Our Ideal Candidate:

  • This position is a part time position Shifts: M-F 12pm-4pm and 4pm-8pm
  • Sales experience preferred
  • Is a dependable self-starter
  • Provides exceptional customer service
  • Possesses leadership qualities and enjoys working with a team
  • Wants to learn new ideas, methods and perspectives.
  • Motivated go-getter in this role that is willing to have "tough" conversations over the phone with customers.
  • Identify customer needs and wants to get jobs booked.
  • This position is a part time position Shifts: M-F 12pm-4pm and 4pm-8pm
  • Highly organized and motivated
  • Strong phone and verbal communications skills and actively listening to provide solutions.
  • Goal oriented customer service representative.
  • Seize opportunities to up sell and book service calls.
  • Manage incoming and outbound calls in a timely manner.
  • Work well on a team
  • Keep records of conversation in our data base.
  • Ability to multi-task and manage time effectively .
  • Compensation: $22-$26/hr.

Average salary estimate

$49960 / YEARLY (est.)
min
max
$45840K
$54080K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Outbound CSR, P.E.A.C.H. Teams

Join our dynamic team as an Outbound Customer Service Representative (CSR) and make a real impact! In this part-time role, you'll be the friendly voice that guides customers through various services while working flexible shifts from Monday to Friday, either from 12pm to 4pm or 4pm to 8pm. Our ideal candidate at our company is someone who thrives on providing exceptional customer service and has a knack for sales. If you are a dependable self-starter with strong phone and verbal communication skills, we want to hear from you! This position isn’t just about making calls; it’s about understanding customer needs and booking jobs effectively. You’ll need to be highly organized, motivated, and goal-oriented, ready to tackle those tough conversations that can lead to upselling and service bookings. Your daily tasks will include managing incoming and outbound calls, keeping thorough records of conversations in our database, and actively listening to provide solutions that truly meet customer needs. If you're ready to grow your skills and enjoy working as part of a team, this opportunity could be perfect for you. Join us and become a key part of our mission to deliver outstanding service and support to our customers, all while earning competitive compensation of $22-$26 per hour. Start your journey with us today!

Frequently Asked Questions (FAQs) for Outbound CSR Role at P.E.A.C.H. Teams
What are the primary responsibilities of an Outbound CSR at our company?

As an Outbound CSR at our company, your main responsibilities will include managing both incoming and outbound calls, identifying customer needs, booking jobs, and ensuring exceptional customer service. You'll also have opportunities to upsell services and keep detailed records of conversations in our database.

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What qualifications are needed to apply for the Outbound CSR position?

To apply for the Outbound CSR position, candidates typically need prior sales experience, strong communication skills, and the ability to multitask effectively. A goal-oriented mindset and dependability are also highly valued in this role at our company.

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What is the work schedule for an Outbound CSR at our company?

The Outbound CSR position at our company is part-time, with flexible shifts available Monday through Friday. You can choose between working from 12pm to 4pm or from 4pm to 8pm, offering a balance between work and personal commitments.

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What type of training is offered for new Outbound CSRs at our company?

At our company, we provide comprehensive training for new Outbound CSRs to ensure you're equipped with the skills needed to succeed. You'll learn about our services, customer interaction techniques, and how to effectively manage calls, all designed to build your confidence and expertise.

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What skills are important for success in the Outbound CSR role at our company?

Successful Outbound CSRs at our company possess strong communication and phone skills, the ability to actively listen, and a motivational drive to exceed goals. Being organized and capable of managing your time efficiently is also crucial for thriving in this role.

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Common Interview Questions for Outbound CSR
How have you handled difficult customer conversations in your previous roles?

When answering this question, provide a specific example where you encountered a difficult customer. Explain the situation, how you listened to their concerns, and how you resolved the issue successfully. This showcases your ability to manage tough conversations effectively.

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Can you describe a time when you upsold a service to a customer?

In your response, highlight a specific instance where you identified a customer need and successfully recommended an additional service. Discuss your approach in understanding the customer's requirements and how your recommendation benefited them.

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Why do you want to work as an Outbound CSR at our company?

Use this opportunity to express genuine interest in the company and the role. Highlight what attracted you to the Outbound CSR position, such as the commitment to excellent customer service or the collaborative work environment.

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How do you prioritize your tasks when handling multiple calls?

Discuss your organizational skills and time management strategies. Share how you assess the urgency and importance of calls, and give an example of how you efficiently managed your workload in a prior role.

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What does excellent customer service mean to you?

Articulate your understanding of providing excellent customer service, emphasizing empathy, active listening, and effective communication. Illustrate this concept with a personal example of how you’ve successfully met customer needs.

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How would your previous employers describe your work ethic?

Reflect on feedback you've received from past supervisors or colleagues. Discuss traits like reliability, motivation, and teamwork, and back it up with specific examples that showcase your work ethic.

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What methods do you use to stay motivated during repetitive tasks?

Explain strategies you employ to maintain your enthusiasm, such as setting personal goals, taking breaks, or finding joy in customer interactions. This shows your ability to stay engaged and productive.

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How do you handle rejection over the phone?

Discuss your resilience in the face of rejection. Offer insights about learning from such experiences and how you use them to improve your approach in future conversations.

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Can you explain how you would record a customer conversation accurately?

Emphasize the importance of thoroughness and attention to detail. Describe the methods you use to ensure all necessary information is captured and how that contributes to effective follow-up and service.

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What do you believe are the key qualities of a successful outbound CSR?

Mention qualities like strong communication skills, resilience, empathy, and the ability to work well within a team. Use examples to illustrate how these traits make a positive impact in customer service roles.

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MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Part-time, remote
DATE POSTED
April 23, 2025

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