Technical Trainer with Genesys Cloud CX experience

As a Technical Trainer at Peraton, you will be tasked with training new users on CCaaS solutions, updating training materials, and providing refresher courses when necessary. You will also collaborate with the CCaaS team and assist with testing and operational activities, ensuring users receive the support they need during and after their training.

To qualify for the Technical Trainer position at Peraton, candidates must possess a Bachelor's Degree and have at least five years of relevant experience. Candidates with a Master's can substitute three years of experience, while those with a PhD do not require any related experience. Additionally, strong understanding of Genesys Cloud CX and experience with tools like ServiceNow, Jira, and Confluence are essential.

Yes, the Technical Trainer role at Peraton may require occasional travel for training purposes and may also involve after-hours support to ensure successful onboarding and user assistance in the field.

Key skills for a Technical Trainer at Peraton include fluency in English, strong knowledge of Contact Center and CCaaS solutions—especially Genesys Cloud CX—and familiarity with documentation tools like ServiceNow, Jira, and Confluence. Exceptional communication and organizational skills are also critical for this role.

The typical salary range for a Technical Trainer with Genesys Cloud CX experience at Peraton is between $66,000 and $106,000 per year, depending on your experience and qualifications.

When answering this question, highlight specific projects or roles where you utilized Genesys Cloud CX. Mention any relevant certifications, such as the Genesys Cloud CX Professional Certificate, and describe how your experience has equipped you to train others effectively.

Discuss your methodology for creating training materials, including researching the subject matter, structuring information for clarity, and incorporating various learning styles. Emphasize your ability to make complex topics accessible to users of varying levels of expertise.

Share a specific instance where you faced challenges during a training session, detailing how you adapted your approach to engage the audience and facilitate understanding. Highlight the importance of flexibility and the capacity to respond to feedback.

Mention your use of quizzes, hands-on exercises, and feedback sessions to assess understanding. Discuss how you adapt your training methods based on these assessments to ensure all trainees are adequately supported.

Talk about attending industry conferences, participating in relevant webinars, or following leading experts in the field. Additionally, you can mention your commitment to continuous learning through additional certifications and coursework.

Explain your experience with training tools such as Learning Management Systems (LMS), video conferencing software, or collaboration tools like ServiceNow and Jira to illustrate how you engage with learners remotely and ensure efficient communication.

Discuss the importance of empathy and patience in such situations. Explain how you would identify the learning styles of the trainee and adapt your teaching methods, potentially offering one-on-one support or additional resources.

Highlight your experience collaborating with different departments, especially within technical support teams, and how you leveraged these relationships to enhance your training programs and ensure a seamless onboarding process.

Describe your approach to time management, including project planning, setting deadlines, and using tools to keep yourself organized. Specify how you break down complex projects into manageable tasks to ensure timely completion.

Share your passion for teaching and desire to contribute to a mission-focused organization like Peraton. Discuss how your values align with the company's goals and how you believe your skills will make a positive impact on their training efforts.