Senior Infrastructure Services Engineer

At Pharmacy2U, a Senior Infrastructure Services Engineer plays a pivotal role in leading IT Infrastructure projects, providing technical guidance to teammates and stakeholders, and owning technical issues across the infrastructure. You will proactively develop solutions to enhance our operational efficiencies and ensure a high-quality customer experience.

To qualify for the Senior Infrastructure Services Engineer position at Pharmacy2U, you should have a minimum of 5 years of experience in a technical support role. Familiarity with Microsoft Intune and other MDM solutions, security tools, and a solid understanding of cloud environments, especially Azure, are essential. Moreover, strong networking knowledge and expertise in Windows and Linux systems are highly desirable.

Essential skills for a Senior Infrastructure Services Engineer at Pharmacy2U include advanced problem-solving abilities, a strong understanding of networking (CCNA is preferred), and extensive experience with server virtualization and containerization technologies. Effective communication to liaise with colleagues and partners is also important for success in this role.

Pharmacy2U offers a comprehensive benefits package for Senior Infrastructure Services Engineers, including enhanced maternity and paternity pay, a contributory pension, employee discounts, health and wellbeing initiatives, and the opportunity for hybrid work. We also provide support for your ongoing professional development through CPD and training programs.

Yes, experience in cloud environments is very important for a Senior Infrastructure Services Engineer at Pharmacy2U. Specifically, familiarity with Azure will greatly enhance your ability to lead projects and implement innovative technical solutions within our organization.

When discussing your experience with Azure, highlight specific projects where you designed or managed Azure infrastructure. Mention any challenges you faced and how you overcame them, emphasizing your strategic thinking and problem-solving skills.

Discuss your approach to troubleshooting, emphasizing the importance of calmness and structured analysis. Provide an example of a technical issue you resolved, detailing how you identified the root cause and implemented a solution efficiently.

Share a specific project where teamwork was essential. Focus on your role within the team, how you contributed to the collaboration, and any challenges faced, all while demonstrating your ability to lead and guide others technically.

Emphasize your commitment to continuous learning through attending workshops, enrolling in online courses, and engaging with professional communities. Mention any relevant certifications you've pursued that demonstrate your dedication to your field.

Discuss the importance of regular security audits, implementing robust firewalls, and keeping up with the latest security protocols and tools. Explain your process for identifying and mitigating potential vulnerabilities in systems.

Talk about specific projects where you've implemented or managed Microsoft Intune. Describe how it helped improve device management and security in your previous roles, and mention any unique challenges you faced and how you resolved them.

Give examples of incidents you've managed, detailing the steps you took for investigation, resolution, and documentation. Highlight your analytical abilities and how you engaged other team members during the process.

This is your chance to express your alignment with Pharmacy2U's mission, values, and commitment to patient-centric solutions. Share your enthusiasm for the impact you can make in improving digital healthcare through your technical expertise.

Discuss trends such as the movement towards cloud computing, AI integration, and cybersecurity advancements. Explain how these trends could affect Pharmacy2U and your strategies for incorporating them to improve infrastructure.

Explain your organizational skills and tools you use to keep track of tasks. Provide an example of a time when you had to manage competing deadlines and how you successfully delivered on your commitments.