Job details

Senior UI Engineer

We are building the fastest, most powerful customer support platform for the next generation of B2B companies. Some of the world’s most forward-thinking companies, like Stytch, Sanity, and Fly.io, rely on Plain to consolidate all the channels where they speak with customers, collaborate with their teams, and speed up their workflow with our lightning-fast UI.

We’re looking for a Senior UI Engineer to join our team and help us define the next phase of support tooling.

What you'll do

Engineering at Plain is about much more than moving tickets from left to right, it’s owning and solving problems end to end - from coming up with product ideas and building APIs through to tweaking drop-shadows so they feel just right.

We are now looking for a senior or staff-level engineer with a front-end and design focus to join our team.

You will:

Ship features to solve customer problems, end to end – with a focus on our app. You’ll talk to customers to validate ideas and scope features, lead the development of those features day to day, and work with Kate, our marketer, to make sure they’re adopted and loved.
Work closely with Mitchell, our designer, to make sure that the user experience for every feature is top-notch – from copy to to UI details and polish.
Evolve and improve our in-house UI library and building blocks to continuously make it easier and faster to provide high-quality experiences to our customers.

This is a great fit if you…

Are driven by impact and working with wonderful, high-EQ people. You measure the quality of your work by the end-experience of users, not the abstractions or cleanliness of the code.
Have worked on similar software before – modern, collaborative web applications with a high performance and quality bar – and are comfortable with React, design systems and modern application architectures.
Are comfortable building full-stack. You don't have to be an expert in everything (no-one is) but you consider yourself an expert in some areas and a generalist in others.
You are excited about iterating on interface design in code vs. building to a spec. You enjoy digging into UI details and solving the complex interaction and technical challenges that come with building a best-in-class modern application.

This won't be the right role if you…

Are uncomfortable with ambiguity. You should be happy with a bit of chaos and adrenaline which comes from being in a fast moving product team where the path ahead isn't always clear.
Aren't sure whether working in a remote setting is for you. We're remote first and foremost and would need you to be ok with that.
Feel uncomfortable shipping a feature without explicit designs or clear specs.
Find learning about new technologies a key motivation for coming to work. We invest in what makes us productive but will prefer the known option to the experimental and novel. Postgres is great.
Expect all the perks of a big company. We’re a seed-stage startup and are competitive in what we offer at our stage, but it’s a different role and opportunity than working at an established tech company.

Note: We are an equal opportunity employer and remote-only company. At this time, we can only support hiring within Europe for this role.

What You Should Know About Senior UI Engineer, Plain

At Plain, we're on a mission to revolutionize customer support with our cutting-edge platform, and we're looking for a passionate Senior UI Engineer to join our dynamic team. If you're ready to play a vital role in shaping the next generation of support tooling for remarkable B2B companies like Stytch, Sanity, and Fly.io, then this could be the perfect opportunity for you! In this role, you’ll be responsible for more than just coding; you’ll be the driving force behind impactful features, engaging directly with customers to understand their needs and ensure our application is tailored to solve real problems. Collaborating closely with our talented designer, Mitchell, you’ll polish the user experience with a keen eye for detail. Your technical expertise will shine as you evolve our in-house UI library and continually strive for excellence in user interactions. If you're someone who is focused on creating high-quality experiences, thrives in a fast-paced environment, and feels comfortable navigating the uncertainties of startup life, we want to hear from you! Join us at Plain and take part in crafting a product that empowers organizations to streamline their customer interactions, all while working alongside talented, empathetic colleagues. Please note, this is a remote role and we can only support hiring within Europe.

Frequently Asked Questions (FAQs) for Senior UI Engineer Role at Plain

What are the primary responsibilities of a Senior UI Engineer at Plain?

As a Senior UI Engineer at Plain, your main responsibilities include shipping impactful features that enhance customer experiences, collaborating with designers to ensure a high-quality UI, and evolving our UI library. You will engage directly with customers to validate product ideas, address their challenges, and ensure features are adopted effectively.