Job details

Front Office Representative Flex - Imperial Valley (Spanish/English bilingual required)

Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest” for more information about our organization: https://bit.ly/WeArePPPSW.

Care. No Matter What.

We are seeking a Front Office Representative for our Health Center in Imperial Valley, CA.

The Front Office Representative is responsible for ensuring positive patient experience during their visit to the health center. This role is responsible for waiting room management, all aspects of check-in including greeting patients, appointment scheduling, registering patients into our EHR, and enrolling patients into available funding programs, and verifying patients' insurance. The Front Office Representative educates the patient on their financial responsibilities for the visit and available funding sources. This role is responsible for charge reconciliation, explains the details of payor contracts to patients, time of service payment collections, appointment scheduling, billing processes, quality assurance, and reporting.

Compensation is $23.00/hr. to $23.75/hr.

*Flex positions will receive an additional differential rate and mileage reimbursement.

To be successful in this role, you'll need:

High School diploma or equivalent.
and
2+ years of customer service experience
or
1+ years of admitting/registration experience
or
1+ years of PPPSW healthcare experience

In this role, you'll get to:

Provide exceptional customer service with every patient, every time they come into the health center.
Greet patients and communicate expected wait times and walk-in appointment availability.
Communicate with back office regarding walk-in demand and wait time issues.
Use service recovery techniques to ensure patients’ experience is optimal. Accurately enter patient demographics and insurance information into the Agency’s Practice Management system.
Research issues involving patient demographics and insurance eligibility.
Verify insurance eligibility, benefits, and patient share of cost for certain office visits and procedures with 3rd party and governmental payers upon scheduling of patients.
Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility.
Serve as a patient educator ensuring they are aware and take advantage of all governmental programs such as Medi-Cal, PE, Family PACT, etc., as well as sliding fee discounts based on family size and income.
Schedule family planning and specialty services appointments for patients and ensure appointment conforms to established authorizations.
Develop and apply knowledge of complex medical insurance terminology.
Effectively interacts with all departments as needed to respond effectively to questions and concerns expressed by patients.

$23 - $23.75 an hour

PPPSW Compensation Philosophy and Position Hiring Rate:

At Planned Parenthood of the Pacific Southwest (PPPSW) the philosophy behind our compensation efforts is to foster workplace equity by aligning pay and benefit structures with our Agency’s mission and values. These efforts are continuously evaluated as we work toward living out our social justice values as an employer. PPPSW recognizes that decisions about pay and benefits have a significant impact on staff, and we work diligently to ensure all positions are compensated competitively as compared to other similar positions in the community. The Affiliate establishes compensation supported by a position description that identifies competencies, duties, responsibilities, and qualifications. In alignment with the Agency culture, PPPSW will strive to communicate openly and transparently about the goals of the Agency and the design of the compensation policies. The Agency will ensure the compensation program is administered in a manner that is consistent with the Agency’s value of pay equity.

We are the power of Planned Parenthood.

We are Planned Parenthood of the Pacific Southwest, one of the largest and most prominent affiliates of the most iconic health care organization in the world. We are recognized for the wide array of services we provide and the outstanding education we deliver.

We are a prominent and powerful team of health experts who work relentlessly to help our communities sustain their health and well-being. We adhere to the highest standards and protocols as we collaborate and care for people, without judgment.

100 years of advocating for our mission has secured our advancement, our future and our passion for practicing health care.

We are a team you can have fun with and a powerful movement you can be part of. Together we’ll take pride in shaping the future of sexual health and reproductive rights.

For those who feel that purpose is critical to their work, this is a gift.

In This Together.

Planned Parenthood of the Pacific Southwest is an Equal Opportunity Employer.

Please visit our careers page for more information: www.pppswcareers.org

Planned Parenthood of the Pacific Southwest Glassdoor Company Review

4.0

Planned Parenthood of the Pacific Southwest DE&I Review

No rating

CEO of Planned Parenthood of the Pacific Southwest

Darrah DiGiorgio Johnson

Approve of CEO

Average salary estimate

$48620 / YEARLY (est.)

min

max

$47920K

$49320K

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What You Should Know About Front Office Representative Flex - Imperial Valley (Spanish/English bilingual required), Planned Parenthood of the Pacific Southwest

If you're passionate about supporting patient care and love working in a dynamic environment, the Front Office Representative position at Planned Parenthood of the Pacific Southwest in Imperial Valley, CA, might be perfect for you! In this role, you'll be the friendly face greeting patients as they arrive at our health center. Your focus will be on ensuring each patient has a positive experience from start to finish. You'll manage waiting room dynamics, handle check-in processes, schedule appointments, and register patients into our Electronic Health Record (EHR) system. Plus, you'll educate patients about their financial responsibilities and the various funding opportunities available to them, making sure they feel supported every step of the way. With responsibilities that also include verifying insurance eligibility and patient share of costs, you'll be playing a key role in ensuring patients receive the care they deserve. Your customer service skills, combined with a knowledge of medical insurance, will be invaluable as you assist patients in navigating their healthcare options. We're looking for someone with at least a high school diploma and 2+ years of customer service experience or 1+ years in health center admissions. Bilingual skills in Spanish and English will be beneficial in supporting our diverse community. Joining our team means being part of a movement that values equity, accessibility, and compassionate care. So if you're ready to take on this rewarding challenge, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Front Office Representative Flex - Imperial Valley (Spanish/English bilingual required) Role at Planned Parenthood of the Pacific Southwest

What responsibilities does the Front Office Representative have at Planned Parenthood of the Pacific Southwest?

The Front Office Representative at Planned Parenthood of the Pacific Southwest is tasked with creating a welcoming environment for patients. Responsibilities include managing the waiting room, greeting patients, checking them in, and scheduling their appointments. Additionally, you will help register patients into the EHR system, educate them about their financial obligations, verify insurance details, and provide resources on available funding programs.