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Customer Account Specialist

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Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a fully remote team with employees across every time zone in the US. Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban Notable Capital, and others.

Who you are

You are a customer-focused person who thrives in a constantly evolving startup environment where our goals, roles and incredible opportunities evolve every day. You are excited to call into current brightwheel customers, retaining SaaS revenue and comfortable being responsible for these ambitious goals. You can’t wait to be assigned the portfolio of customers that you will be responsible for and are eager to find out what makes them tick, help them solve problems, and get the most out of brightwheel. You are excited about joining a team that is competitive, collaborative and spending all day on phone calls with our customers. You are curious, a go-getter and passionate about improving the world through education and technology.

What you’ll do

Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time
Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
Understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of customer retention, product adoption and satisfaction
Leverage your brightwheel product knowledge to facilitate customer conversations and ensure the customer is getting the most out of their brightwheel experience
Partner with internal leadership teams to own customer escalations to resolution, and provide regular Voice of Customer feedback
Call, email and text our current customers to assess their engagement level with brightwheel, identify problems, drive resolutions, and ensure they are committed to staying on brightwheel

Qualifications, Skills, & Abilities:

Proven track record of hitting/exceeding challenging goals
Strong work ethic and determination to succeed
Highly coachable and enjoys team collaboration
Naturally curious and resourceful
Experience in sales, account management or customer success, responsible for retaining customers
Comfort with a high volume/velocity approach (e.g., 60-70 calls/day)
Exceptional skills identifying customer challenges / solutions and overcoming objections through tenacity, patience and endless empathy for our customers
Excellent communication, organizational, time-management, and prioritization skills
High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
Preferred: Salesforce, basic excel /sheets, startup environment, early education, fully Bilingual in Spanish

$80,000 - $90,000 a year

At brightwheel, we believe in rewarding strong performance and ensuring our team members thrive both professionally and personally. Our compensation package is designed to recognize team members who make it happen, delivering value for our customers and achieving extraordinary results.

Competitive Earnings & Uncapped Potential:

On-Target Earnings (OTE) are $80,000 in all U.S.-based locations, which includes an annualized base salary of $48,000 (paid hourly) and uncapped variable compensation of $32,000 based on performance. Strong performers have opportunities to unlock base and OTE increases over time.

Equity & Ownership:

We believe in empowering our employees as stakeholders in brightwheel’s success. As an equity holder, your financial upside grows alongside the company’s achievements, offering a truly meaningful and compelling long-term opportunity.

Premium Benefits & Wellness Support:

We want our team members and their families to thrive. We support this through:

--Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families

--Generous Paid Parental Leave for growing families

--Flexible Paid Time Off (PTO) to recharge and relax

--401(k) Enrollment to help you plan for the future

--Monthly Wellness & Productivity Stipend to support your well-being

Work-Life Flexibility:

We are a fully remote company, giving you the flexibility to work from where you thrive. Say goodbye to the commuting hassle and reclaim valuable time for what matters most.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Brightwheel Glassdoor Company Review

3.8

Brightwheel DE&I Review

4.1

CEO of Brightwheel

Dave Vasen

Approve of CEO

Average salary estimate

$85000 / YEARLY (est.)

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$80000K

$90000K

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What You Should Know About Customer Account Specialist, Brightwheel

As a Customer Account Specialist at Brightwheel, you'll play a pivotal role in ensuring our dedicated educators and families fully benefit from our innovative early education solutions. At Brightwheel, we’re on a mission to deliver high-quality early education for every child, and we want someone like you who is passionate about making a difference. In your role, you’ll connect with current customers, helping them maximize the value they receive from our remarkable platform. You’ll engage with them through calls, emails, and texts, really diving deep to understand their needs while keeping our unique leadership principles at the forefront of your interactions. You’ll embrace the challenges that come with this dynamic environment, helping customers thrive and, in turn, driving our SaaS revenue. With a firm grasp of our products and an eagerness to learn, your consultative approach will enable you to make strategic recommendations that enhance customer satisfaction and retention. Collaborating closely with our internal teams, you will manage escalations and be the voice of our customers, gathering feedback along the way. If you’re excited about a fulfilling career at a company committed to transforming education via technology, Brightwheel is calling your name!

Frequently Asked Questions (FAQs) for Customer Account Specialist Role at Brightwheel

What are the main responsibilities of a Customer Account Specialist at Brightwheel?

As a Customer Account Specialist at Brightwheel, your primary responsibilities include ensuring customer satisfaction, retaining SaaS revenue, and providing strategic recommendations to enhance user experience. You will engage with current customers through calls, emails, and texts, assessing their engagement, solving problems, and identifying solutions that drive retention and satisfaction.