Solution Architect / Sales Engineer

As a Solution Architect / Sales Engineer at PubNub, your key responsibilities include engaging with customers as a technical consultant, designing tailored architectures that meet customer goals, and providing hands-on guidance on implementing our SDKs and APIs. You'll collaborate closely with sales, product, and engineering teams to enhance adoption and improve offerings, conduct customer workshops, and contribute to technical documentation.

To be considered for the Solution Architect / Sales Engineer role at PubNub, you'll need at least 5 years of experience in a related field such as technical pre-sales or solutions architecture. A strong understanding of APIs and real-time technologies, along with experience in modern programming languages is essential. Being able to communicate complex technical concepts clearly to diverse audiences is also a critical skill for this position.

In the role of Solution Architect / Sales Engineer at PubNub, you'll work extensively with real-time communication technologies. You'll be using PubNub’s APIs and SDKs to design event-driven solutions across various applications, including messaging, IoT device control, and more. Familiarity with protocols like WebSockets and MQTT will also be beneficial.

PubNub fosters an environment of growth and learning for Solution Architects / Sales Engineers, providing opportunities to expand expertise in real-time communication technologies. You’ll be collaborating with a world-class team and participating in knowledge-sharing sessions and workshops, ensuring you stay ahead in your field while having a tangible impact on customer success.

Yes, the Solution Architect / Sales Engineer role at PubNub offers a flexible work environment. You can work remotely from anywhere within Poland or choose to work from our Katowice office. This flexibility is designed to match your unique work style for maximum productivity and satisfaction.

When answering this question, focus on specific projects where you used APIs to enhance application functionalities. Highlight your approach to understanding client requirements and how you designed solutions to leverage those APIs effectively, ensuring scalability and performance.

Discuss your methodology for understanding client needs through direct engagement. Explain how you gather requirements, assess their current systems, and propose tailored architectures that integrate seamlessly with PubNub’s offerings, promoting scalability and optimization.

Emphasize the importance of using relatable analogies and straightforward language. Describe a situation where you successfully communicated a technical topic, focusing on how you adjusted your communication style to ensure understanding and engagement.

Mention your understanding of critical elements like scalability, security, and user experience that are paramount for SaaS solutions. Discuss how you assess these elements during technical consultations to ensure the solutions align with the client's business objectives and technical infrastructure.

Share a specific challenge, such as a tight deadline or shifting client requirements, and explain how you navigated it by being proactive, collaborating with your team, and utilizing your technical expertise to deliver a successful presentation or solution.

Talk about the importance of follow-up meetings and support channels. Explain how you maintain client relationships by offering additional training, creating user documentation, and being available for troubleshooting after the implementation phase.

Discuss any past projects where you've implemented real-time communication solutions, highlighting the technologies used. Describe the impact these solutions had on user engagement and how they enhanced the overall performance of the application.

Emphasize your proactive approach to continuous learning. Mention blogs, webinars, industry conferences, or courses you engage in to stay informed about advancements in real-time communication and technology.

Express your enthusiasm about PubNub's innovative technology and its impact on real-time communication. Highlight how the company’s collaborative culture and focus on customer success align with your professional values and career aspirations.

Outline your strategy for understanding the unique needs of each client and how you craft tailored value propositions. Discuss how you incorporate PubNub’s strengths and how they directly address the client’s challenges to drive engagement.