Job details

Intern - Field Services

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Company Description

Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

Job Description

The Field Services Intern will gain entry-level experience by learning, applying and providing service and technical support to customers. Support the Pumps Division by assisting with customer warranty claims and rebuilding and troubleshooting pumps in the field. Partner with team members on the manufacturing floor to gain an understanding of how the product line is built and engineered.

The Internship will last approximately 12 weeks starting in May, 2025.

Essential Functions/Responsibilities

Support responses to customer and vendor inquiries, and learn to communicate effectively to determine urgency, the type of need, and explain complex issues and resolutions.
Learn and support the Field Technician responsibilities and functions, including but not limited to:

Assisting with equipment testing, inspections, troubleshooting and repairs.
Learning to interpret operating manuals and technical drawings
Supporting the preparation of written procedures and reports.
Assisting with investigating customer complaints and documenting findings.

Qualifications

Education/Experience

High School Diploma and currently enrolled and pursuing a degree in Engineering, Manufacturing Operations, Business, or related field, plus one (1) year of completed course studies in area of emphasis.
One (1) year of hands-on Mechanical or Electrical experience with manufacturing equipment, ideally in the aluminum or primary metals industry a plus.
Experience with Computer-Aided Design and Drafting (CADD), a plus.

Knowledge/Skills/Abilities

Technical Skills. Ability to assess, troubleshoot and repair machinery by referring to and applying principles, techniques, and standard operating procedures. Basic knowledge of raw materials, production processes, and basic machinery. Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.
Core People Skills. Ability to positively interact and work collaboratively with a diverse group of people at all levels of the organization. Genuine with high ethical standards and values and personal integrity and honesty. Ability to apply a large measure of common sense to a variety of situations. Progressive thinker, flexible and team oriented.
Communication Skills. Ability to speak clearly and persuasively in positive or negative situations, listen and obtain clarification, and respond well to questions. Proficiency in writing clearly and concisely and editing work for spelling and grammar. Ability to vary writing style to meet business needs.
Computer/Applications Skills. Proficient computer skills using a variety of software applications systems, including Microsoft Office Products such as Word, Excel, Visio, etc.
Core Business Skills. Ability to exercise sound judgement and discretion in handling of proprietary and confidential information. Strong critical thinking skills, judgment and keen attention to detail and accuracy. Exceptional prioritization, time management and organizational skills. Ability to write routine reports and correspondence.
Travel and Work Requirements. Ability to travel domestically, by land and air up to 40%. Valid driver’s license, or ability to obtain required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

California residents please take a moment to review our California Resident Applicant Data Collection Notice

Average salary estimate

$40000 / YEARLY (est.)

min

max

$30000K

$50000K

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What You Should Know About Intern - Field Services, Pyrotek

Welcome to Pyrotek, a hidden gem in the global industrial sphere! We are leaders in high-temperature materials and our innovative solutions touch the lives of countless people around the globe. If you're looking to jumpstart your career and make a real impact, our Intern – Field Services position is a fantastic opportunity for you. This 12-week internship starting in May 2025 is designed for those looking to gain practical, hands-on experience in the field. As a Field Services Intern, you will work closely with our Pumps Division, providing critical support in troubleshooting, repairing, and testing pumps in real-world settings. You will also collaborate with the manufacturing team to understand how we engineer our high-quality products. Expect to sharpen your communication skills by interacting with customers and vendors while addressing inquiries and resolving complex issues. You'll gain insights into technical documentation, equipment inspections, and even be involved in writing procedures and reports. We’re looking for students currently enrolling in Engineering, Manufacturing Operations, or a related field who have completed at least one year of study. A knack for mechanical or electrical systems will come in handy, especially if you have experience with manufacturing equipment. Join us at Pyrotek, where your creativity and fresh ideas can truly shine, and contribute to innovative solutions that affect industries worldwide!

Frequently Asked Questions (FAQs) for Intern - Field Services Role at Pyrotek

What are the main responsibilities of the Intern - Field Services at Pyrotek?

As an Intern - Field Services at Pyrotek, your main responsibilities will include providing service and technical support to customers, troubleshooting and repairing pumps, and collaborating with manufacturing teams. You'll handle customer inquiries, assist with warranty claims, perform equipment testing, and document findings from customer complaints, gaining hands-on experience in the process.