Automotive Diesel Technician - Mercedes-Benz

As an Automotive Diesel Technician at Rallye Mercedes, your main responsibilities will include performing repairs as outlined in repair orders, diagnosing vehicle malfunctions, communicating maintenance needs to service advisors, and documenting all work performed accurately. You'll also be expected to conduct road tests, collaborate with the Parts Department, and ensure timely communication regarding the status of repairs.

To be considered for the Automotive Diesel Technician role at Rallye Mercedes, candidates should have 3-5 years of Mercedes Benz Sprinter experience, a clean and valid NYS Driver's License, and the ability to comprehend and act on technical instructions. Proficiency in diagnostic tools and equipment, as well as a professional appearance, is also required.

At Rallye Mercedes, an Automotive Diesel Technician can expect to work in a climate-controlled shop that features state-of-the-art equipment. The work environment is designed to foster teamwork and personal growth, offering a supportive culture that values job satisfaction and work-life balance.

Rallye Mercedes offers a robust benefits package for Automotive Diesel Technicians, including medical, dental, and vision coverage for employees and their families, paid time off, a 401(k) plan, and options for short-term and long-term disability coverage. Additionally, employees have access to dealer-supplied tools and ongoing training opportunities.

Career advancement at Rallye Mercedes is encouraged through various training programs, including on-site Mercedes Benz training and online resources. The company values employee growth and provides opportunities for promotions and increased responsibilities as you develop your skills and expertise.

When discussing diagnostic tools, mention specific systems you are familiar with, such as Netstar, Xentry, and WIS. Explain how you've successfully utilized these tools to identify faults and repair issues effectively in previous roles.

Share detailed examples of your past work with Mercedes Benz Sprinter vehicles, highlighting any complex repairs you've handled and the results of those interventions. Don't forget to mention years of experience and specific technical skills relevant to Sprinter maintenance.

Explain your approach to prioritization, emphasizing your ability to manage time effectively. Discuss how you assess the urgency of repairs, communicate with teammates, and maintain clear documentation to balance workloads efficiently.

Describe your commitment to quality control by detailing processes you follow, such as double-checking your work, cross-referencing service manuals, or seeking input from fellow technicians. Mention how you believe quality impacts customer satisfaction.

Answer by describing your communication strategy with service advisors, emphasizing transparency and thoroughness. Detail how you document findings and recommend the next steps to ensure customer vehicles are safe and functional.

Provide a specific scenario involving a challenging repair, illustrating your troubleshooting process, the techniques you used to resolve the issue, and how you overcame any obstacles. Highlight the satisfaction of both the customer and yourself upon completion.

Express your belief in the importance of collaboration in a workshop setting. Discuss your experience working with others, sharing knowledge, and resolving issues collectively to promote a positive and efficient work environment.

Discuss your proactive approach to staying informed, such as attending training sessions, reading automotive magazines, and participating in online forums. Mention how continued education is vital for keeping pace with evolving technologies in the automotive industry.

Reflect on what attracted you to Rallye Mercedes specifically, such as their commitment to customer service, team environment, and career growth opportunities. Convey your enthusiasm about joining a well-respected dealership and contributing to overall success.

Discuss any experiences you've had that required direct interaction with customers, including how you handled inquiries or complaints. Provide insights into the importance of good customer service and satisfaction in your role as a technician.