Senior UX Researcher

As a Senior UX Researcher at LexisNexis, your main responsibilities include leading UX research projects to delve into user behaviors and needs, developing strategic research methodologies aligned with product goals, analyzing complex data to extract actionable insights, and collaborating closely with cross-functional teams to enhance user experiences. You will also play a vital role in presenting findings to stakeholders and mentoring junior researchers.

To qualify for the Senior UX Researcher position at LexisNexis, candidates should hold a degree in Psychology, Human Factors, Anthropology, Human Geography, or a related field. Additionally, having 6-8 years of relevant experience in UX research is crucial, along with a strong command over various UX research methodologies and proven experience in product development environments.

Candidates aiming for the Senior UX Researcher position at LexisNexis should have 6-8 years of practical experience in UX or User Research. Familiarity with different research methodologies such as ethnography, JTBD, and diary studies is essential. Experience working within a product development environment is necessary as well, as this role collaborates closely with design and product teams.

In the Senior UX Researcher role at LexisNexis, your contribution is critical in shaping the product strategy. You will lead research initiatives that inform product development, provide insights that guide design decisions, and analyze market trends to identify improvement opportunities. Your research findings will directly influence how our legal technology products evolve to meet user needs.

The work culture at LexisNexis for the Senior UX Researcher is collaborative and innovative. You will be surrounded by creative minds eager to explore new ideas and inspire innovation within the legal tech space. The company fosters a supportive environment, allowing you to mentor junior researchers and contribute to a culture of research excellence, all while providing a flexible, hybrid work arrangement.

When answering this question, underscore your systematic approach to UX research, including defining the research goals, selecting appropriate methodologies, recruiting participants, and analyzing data. Highlight specific methodologies you prefer, such as interviews or usability testing, and provide examples of how you've applied them in past projects to produce valuable insights.

To ensure my research findings are actionable, I focus on not only gathering data but also framing the insights in a way that aligns with the product goals and user needs. I present findings to stakeholders with clear, compelling recommendations and contexts that illustrate how the insights can translate into designs or features that enhance user experience.

Discuss a specific challenging project, emphasizing the obstacles you faced, such as limited resources or tight timelines. Explain your strategic approach to overcoming these challenges, the methodologies chosen, and the outcomes. Highlight any collaboration with teams that led to innovative solutions or how you adapted your research process to fit the project constraints.

I believe both qualitative and quantitative methods are vital to gaining a holistic understanding of user experiences. In interviews, I gather in-depth insights about user motivations and feelings, while I also incorporate surveys to gain statistical data. Combining these methods allows me to validate findings and provides a robust basis for making informed design recommendations.

Staying updated on UX research trends involves actively engaging with industry literature, participating in relevant webinars, joining professional organizations, and networking with fellow UX professionals. I also follow thought leaders on social media platforms to ensure I’m aware of the latest methodologies, tools, and best practices that can enhance my research work.

When evaluating a competitor's product, I focus on user experience elements such as usability, accessibility, features, and overall design. I compare those aspects to what our product offers and identify strengths and weaknesses. This analysis informs opportunities for UX improvement and innovation, helping us position our own products more effectively in the market.

Collaboration with other teams like Design, Product Management, and Engineering is crucial for a successful UX research process. I make it a point to have regular meetings to share research findings and insights. I also seek their feedback during the research design phase to ensure alignment with product goals, fostering a collaborative environment that drives the best outcomes.

Essential skills for a Senior UX Researcher include strong analytical abilities, proficiency in a range of UX research methodologies, effective communication skills to present insights compellingly, and strong collaboration skills for working with cross-functional teams. Additionally, having a strategic mindset and mentoring capabilities is vital in leading research initiatives.

When facing disagreements with stakeholders, I would approach the situation with empathy and openness, seeking to understand their perspective. I would present my findings clearly with supporting evidence and research data. Facilitating an open dialogue allows us to discuss implications and work collaboratively toward mutual understanding and an informed decision.

Throughout the product lifecycle, I employ methods like usability testing sessions during the design stage, continual user interviews during development, and surveys post-launch. By maintaining an ongoing feedback loop, I can gather insights that track user satisfaction and identify areas for improvement in our products.