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Inside Sales

Statewide Remodeling, a division of Renuity, is hiring Inside Sales - Previous Customer Agents to expand our Homeowner Relationship Center team. If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join the fastest growing remodeling company in the United States! 

 

Hiring immediately for our next training class!

 

Hourly pay is $17.50 an hour with a bonus potential, average annual earnings are between $40,000 to $60,000 per year

 

What We Offer: 

  • Hourly base pay + Commission

  • Uncapped commissions  

  • Paid Training

  • Hybrid work environment - on-site training required

  • ALL leads are provided to you, no cold calling

  • Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance provided  

  • 401k Retirement Plan with company match  

  • Work with a tight-knit team of talented, professional, and fun individuals who enjoy what they do 

  • Advancement opportunities available to top representatives into management and leadership

What You’ll Do:

  • Generate new business by building rapport with previous customers, probing for new interests and identifying potential new business

  • Partner with our Sales teams to build opportunities in our existing customer base

  • Make Outbound calls to highly qualified leads that convert as high as 50% - never make a cold call again in your career

  • Manage previous customer base by using CRM to follow up and identify sales opportunities and productivity objectives 

  • Build relationships with our customers, so that they will keep us at the forefront of their minds when it comes to remodeling their homes

  • Handle possible service inquiries with previous remodeling projects confidently and quickly

What You’ll Bring:  

  • Awareness and interest in the home remodeling industry or experience with homeowners

  • Self-starter, quick learner, team player

  • Must have scheduling availability during the following times- Mon-Fri 9am - 6pm

  • 1 to 3 years of phone sales, upselling, or rehash experience- a plus!

  • Providing customers an amazing experience

  • Excellent computer and voice skills with attention to detail 

  • Positivity, Flexibility, Determination and a persuasive personality 

  • High energy and willingness to learn 

  • Must be familiar with data entry and Microsoft Office Suite

  • Quiet work place with high speed home internet to be able to work effectively from home after training

  • Experience with Lead Perfection and Five9 preferred but not required. Training will be provided

Current Statewide employees must adhere to and qualify for internal transfer/promotion policies.

 

Working at Statewide:

  

Statewide Remodeling, a division of Renuity, is one of the fasting growing remodeling companies in the USA and is dedicated to helping families in Texas, Oklahoma, and Arkansas renovate their homes. Using high-quality products and workmanship dating back to 1994, we've left a trail of 80,000+ happy customers behind us. 

 

We were founded to address a recurring problem in the home improvement market: the inconsistency of experiences that customers face when they hire a contractor to remodel their home. We heard an echoing theme amongst consumers that they were generally unhappy about their remodeling experience - the product they actually received was different than the product they were sold, the project took much longer than expected, they had service issues after the installation was complete, and a variety of other horror stories. We at Statewide set out to solve this problem by bringing together a national network of best-in-class home remodelers who provide a great experience for their customers, from start to finish, because of this Statewide Remodeling has proudly been recognized by the 2020 Consumers' choice award. 

 

Statewide Remodeling’s environment is results driven, fun, and collaborative! We all act as the face of the company, we are passionate, dedicated, motivated, and loyal to our customers- this is what we are all about. We are looking for team members who have a desire to engage our customers and surpass expectations. Want to join our team? We are looking to hire immediately for our upcoming training class. If you want to take your career to the next level, we here at Statewide are ready to set you up for success. Are you ready to join us? 

 

 

SWR provides the following inclusive hiring information:  We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. 

 

Criminal Background Checks

 

 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About Inside Sales , Renuity

Are you ready to embark on an exciting career with Statewide Remodeling, a division of Renuity? We are currently looking for Inside Sales - Previous Customer Agents to join our Homeowner Relationship Center team in Grapevine. If you are a dedicated and hardworking individual eager to grow within a fast-paced environment, this opportunity is just for you! As part of our team, you can expect a starting hourly pay of $17.50, with incredible bonus potential, leading to annual earnings between $40,000 and $60,000. We pride ourselves on offering a supportive work culture where all leads are provided—meaning no cold calling! You’ll be working alongside a fun and talented team while receiving paid training, hybrid work flexibility, and comprehensive benefits including medical, dental, and a 401k retirement plan. In this role, you’ll generate new business by cultivating relationships with previous customers and collaborating with our Sales teams to maximize opportunities. You’ll make outbound calls to highly qualified leads and manage client interactions confidently. If you have a passion for the home remodeling industry, bring positivity and determination, and possess solid computer skills, we would love to meet you. Join us at Statewide Remodeling, where we focus on providing a remarkable customer experience and committed support to our team members. Let’s build a brighter future together!

Frequently Asked Questions (FAQs) for Inside Sales Role at Renuity
What are the main responsibilities of the Inside Sales position at Statewide Remodeling?

The Inside Sales role at Statewide Remodeling primarily revolves around generating new business by building rapport with previous customers, identifying their needs, and connecting them with suitable remodeling options. The agent will make outbound calls to highly qualified leads, manage customer relationships using CRM systems, and work collaboratively with Sales teams to optimize opportunities for growth.

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What qualifications are needed for the Inside Sales role at Statewide Remodeling?

To excel in the Inside Sales position at Statewide Remodeling, candidates should have awareness or experience in the home remodeling industry, a self-starter attitude, and strong communication skills. Previous phone sales or upselling experience is a plus, and familiarity with Microsoft Office and CRM systems is beneficial. A positive and determined personality is essential for success in this fast-paced environment.

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What is the pay structure for the Inside Sales position at Statewide Remodeling?

In the Inside Sales role at Statewide Remodeling, employees will enjoy an hourly base pay of $17.50 with uncapped commission opportunities. With average annual earnings ranging between $40,000 and $60,000, this role provides excellent financial potential alongside a comprehensive benefits package including medical, dental, vision, and retirement plans.

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Does Statewide Remodeling provide training for Inside Sales employees?

Yes, Statewide Remodeling offers paid training for all Inside Sales employees. This encompasses both on-site training and guidance for effective communication techniques, CRM usage, and familiarization with the remodeling industry, ensuring that new team members are set up for success from day one.

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What kind of work environment can Inside Sales agents expect at Statewide Remodeling?

Inside Sales agents at Statewide Remodeling will experience a hybrid work environment. After completing on-site training, employees can effectively work from home. The workplace is welcoming, collaborative, and results-driven, with a strong focus on fostering relationships among team members and providing exceptional customer service.

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Common Interview Questions for Inside Sales
What do you know about Statewide Remodeling and its products?

In preparation for your interview, it's beneficial to share your understanding of Statewide Remodeling as a leader in the home improvement industry, emphasizing its commitment to high-quality products and exceptional customer service. You can mention their recognition, such as the 2020 Consumers' Choice Award, which speaks volumes about their dedication to positive customer experiences.

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How would you handle a customer inquiry about a previous remodeling project?

When answering this question, emphasize your approach to listening patiently to the customer’s concerns, responding quickly with confidence, and ensuring follow-up to maintain a relationship. Highlight your belief in providing exceptional support and how you would leverage past experiences to offer solutions.

Join Rise to see the full answer
Describe your experience with CRM systems.

Discuss your familiarity with CRM tools and how they help manage customer interactions and track sales opportunities. Provide examples of how you’ve used such systems in the past to streamline communication and follow up effectively, which is essential for the Inside Sales role at Statewide Remodeling.

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What strategies would you use to build rapport with previous customers?

Focus on your interpersonal skills, such as active listening and empathy. Describe how personalizing interactions, asking open-ended questions, and remembering past projects can foster long-term relationships, ensuring that you position Statewide Remodeling as a trusted partner in their remodeling journey.

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Can you give an example of a time when you overcame a challenge in sales?

Prepare a specific situation where you faced a challenge, detailing the situation and the steps you took to overcome it. Emphasize your perseverance, adaptability, and how learning from these experiences contributes to your readiness for the Inside Sales position at Statewide Remodeling.

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What motivates you in a sales environment?

Share what drives you in a sales role, such as achieving targets, helping customers realize their home improvement dreams, or contributing to team success. Your motivation should align with Statewide Remodeling's values of customer commitment and teamwork.

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How do you ensure you keep up with industry trends?

Discuss how you actively seek knowledge about the remodeling industry through online research, networking, and engaging with professionals in the field. Show how this ongoing learning contributes to your ability to provide informed recommendations and speaks to your passion for the industry.

Join Rise to see the full answer
Explain how you prioritize tasks during busy periods.

Provide strategies you use for time management and prioritization. Emphasize your ability to keep organized, use CRM systems to track customer needs, and how flexibility and focus can help you meet sales objectives while providing excellent customer service, especially at Statewide Remodeling.

Join Rise to see the full answer
How would you approach a lead that seems hesitant to engage?

Share your techniques for ease and comfort-building in conversations. Discuss strategies such as asking open-ended questions to learn more about their concerns, offering helpful information, and patiently guiding these leads towards a positive engagement with Statewide Remodeling.

Join Rise to see the full answer
Why do you want to work in Inside Sales for Statewide Remodeling?

Express your enthusiasm for the role, backed by your interest in the home remodeling industry and your admiration for Statewide Remodeling's reputation for excellent customer service. Share your belief in the importance of strong customer relationships and how you see yourself contributing to and thriving within their dynamic team.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 18, 2025

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