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Account Supervisor

Interested in a progressive company that fosters innovative thinking and revolutionary work? RevHealth is not afraid to be bold and not satisfied with being comfortable. We fearlessly poke and prod, transcending the expected to deliver the exceptional. Our focus is on doing great work in a collaborative environment. If you are seeking a dynamic culture where you are empowered to deliver your best and have fun doing it, then consider joining RevHealth, a full-service, independent healthcare marketing and communications agency.


The Account Supervisor will be a driving force behind day-to-day activities on a client brand. The Account Supervisor is the central hub of the team, leading the development of client projects. This role is responsible for planning and executing professional-client congress logistics/materials and education speaker programs. The Account Supervisor works directly with Account Teams and our client’s field force, brand team and/or health care professionals to manage all aspects of congress activities. This may include recruitment, scheduling and coordinating dates, times and location, contracting, logistics, facilitating and reporting. The Account Supervisor has direct responsibility to ensure appropriate contracting and compliance regulations are in place, manage all assigned projects, and collaborate with other team members to ensure seamless coverage. This individual must possess excellent oral and written communication skills and attention to detail.




What You'll Do
  • Plan and execute client’s professional education speaker programs and educational activities
  • Recruit KOL/HCPs, schedule and coordinate dates, times and locations, contracting, logistics, facilitating and reporting
  • Ensure appropriate contracting and compliance regulations are in place, manage all assigned projects, and collaborate with other team members to ensure seamless coverage
  • Lead and manage day-to-day projects to ensure smooth delivery of programs and deliverables for specific account teams
  • Manage live, virtual, and hybrid events
  • Keeps accurate and consistent notes
  • Manages and facilitates virtual platforms for virtual and hybrid events (may include an intro/housekeeping speaking role)
  • Database all program information and provides regular reports to the client on program status, program evaluation, attendee record, financial status, and spend tracking
  • Communicates with HCPs to schedule and confirm services required, contracts, and oversee travel needs and maintain the participation database
  • Maintains database to track HCP information
  • Actively identify new business opportunities within existing accounts and through other contacts
  • Generate internal project estimates and collaborate with PM/PC to develop timelines
  • Translate client needs and expectations to internal agency team through project brief development and internal meetings and communications with the cross-functional agency team
  • Monitor project estimate vs. actual time and cost accruals
  • Review monthly account billing for accuracy and completeness in accordance with client PO(s)
  • Assist in the development and approval of scopes of work (project descriptions, assumptions, estimates)
  • Assist in tactical planning and brand strategy
  • Stay up-to-date with key information, milestones, and deadlines communicated by the Congress 
  • Manage external vendor to set client expectations and monitor progress
  • Provide on-site support to manage the meeting suites, HCP engagements, industry-supported programs, and any ad hoc requests 


Requirements
  • 4 -5 years of pharmaceutical agency experience, specifically planning Congress and HCP engagement activities
  • Strong attention to detail with the ability to manage a diverse range of projects
  • Proven supervisory experience and mentoring skills
  • Detail oriented with the ability to manage a wide variety of projects and team members
  • Experience managing and nurturing client relationships
  • Outstanding communication skills: oral, written, and interpersonal
  • Experience with product launches


About You
  • You act with integrity and drive results in a way that makes everyone better.
  • You are endlessly curious.
  • You choose fearlessness in pursuit of innovation, growth and excellence.
  • You enjoy building partnerships and working collaboratively with others to meet shared objectives.
  • You enjoy building formal and informal relationship networks inside/outside the organization.
  • You can effortlessly plan and prioritize work to meet commitments aligned with organizational goals. 
  • You are focused on delivering exceptional results for our clients. You work hard and want to have fun while you do so. You celebrate wins, enjoy building relationships with clients and teammates and remember to enjoy the journey of delivering exceptional results.


RevHealth is committed to hiring the best team possible to create revolutionary brand experiences that inspire change. We believe that we need a diverse set of perspectives to deliver the best possible solutions for our clients. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. If you are looking for a positive team environment and are looking to be successful in the healthcare marketing world, join us!  

Average salary estimate

$70000 / YEARLY (est.)
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What You Should Know About Account Supervisor, RevHealth

RevHealth is on the lookout for an enthusiastic and driven Account Supervisor to join our vibrant team in Morristown, NJ. If you're seeking a dynamic workplace where innovation comes naturally and collaboration thrives, then look no further! In this role, you'll be the heartbeat of client brand activities, steering the day-to-day operations that breathe life into our exciting projects. Your responsibilities will include orchestrating various professional-client congress logistics, managing educational speaker programs, and ensuring every detail is executed flawlessly. With a keen eye for detail and excellent communication skills, you will work closely with Account Teams, HCPs, and other stakeholders to ensure smooth sailing for our congress activities. This means taking charge of everything from recruiting KOLs, scheduling events, to contracting and compliance. You’ll have the freedom to lead live, virtual, or hybrid events while assisting in tactical planning and brand strategy. Are you ready to take the reins, motivate a passionate team, and contribute to delivering exceptional outcomes for our clients? RevHealth champions a culture where diverse minds come together, so if you’re excited about crafting revolutionary brand experiences and contributing to the healthcare marketing realm, this is the place for you. Let’s work hard and have a blast doing it!

Frequently Asked Questions (FAQs) for Account Supervisor Role at RevHealth
What are the main responsibilities of an Account Supervisor at RevHealth?

An Account Supervisor at RevHealth is pivotal to the daily operations behind client brand activities. Responsibilities include planning and executing professional education speaker programs, managing congress logistics, and ensuring compliance regulations are met. You’ll lead project management to ensure seamless delivery and actively collaborate with various teams, making it crucial to manage and maintain relationships with healthcare professionals.

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What qualifications are required for the Account Supervisor position at RevHealth?

To excel as an Account Supervisor at RevHealth, candidates should have 4-5 years of pharmaceutical agency experience focused on congress and HCP engagement activities. Proven experience in supervising and mentoring is critical, along with strong communication skills and a meticulous attention to detail. Familiarity with product launches and an ability to manage diverse projects are also significant.

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How does RevHealth support career growth for an Account Supervisor?

RevHealth fosters an environment of growth and innovation, encouraging Account Supervisors to pursue new opportunities within existing accounts and engage actively with our cross-functional teams. Continuous learning and development are emphasized, with a focus on collaboration and sharing success stories, making it an ideal place for professionals eager to grow their careers.

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What is the work culture like for an Account Supervisor at RevHealth?

The work culture at RevHealth is dynamic and collaborative. As an Account Supervisor, you’ll thrive in an environment that celebrates innovation and teamwork. The company values diverse perspectives and encourages creativity, making it a fun place to work where success is shared and celebrated, and where you can genuinely build relationships with both clients and teammates.

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What types of projects does an Account Supervisor at RevHealth typically manage?

At RevHealth, an Account Supervisor manages a variety of projects related to healthcare marketing. This includes overseeing professional education events, congress activities, and HCP engagements. Each project requires meticulous planning and coordination, allowing you to engage with KOLs and healthcare professionals while ensuring all deliverables align with client expectations and compliance standards.

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Common Interview Questions for Account Supervisor
What is your experience in managing client relationships as an Account Supervisor?

When addressing your experience managing client relationships, highlight specific instances where you built rapport, facilitated effective communication, and delivered client satisfaction. Mention any strategies employed to exceed client expectations and how your relationship-building skills improved project outcomes or fostered long-term partnerships.

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Can you describe a challenging project you managed and how you handled it?

When asked about a challenging project, narrate a specific experience that demonstrates your problem-solving skills. Explain the obstacles faced, the steps you took to address them, and the results achieved. This showcases your ability to stay composed under pressure and your commitment to delivering exceptional results.

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How do you ensure compliance and regulatory standards are met in your projects?

In your response, emphasize your familiarity with regulatory requirements in healthcare marketing. Discuss the systems you’ve implemented to ensure adherence, such as regular training sessions for team members, thorough documentation, and ongoing communication with legal experts. Show your commitment to maintaining high compliance standards.

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What project management tools are you proficient in for overseeing projects?

Discuss the project management tools you've used regularly, such as Asana, Trello, or Microsoft Project. Share how you leverage these tools to manage timelines, allocate resources, and facilitate team collaboration. Your familiarity with technology indicates your readiness to manage projects effectively.

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How do you approach leading a team to meet project deadlines?

When discussing team leadership, focus on strategies you use to motivate and coordinate team efforts, such as setting clear expectations, regularly checking in on progress, and fostering open communication. Highlight your ability to adapt and address any issues that arise to ensure timely delivery of projects.

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Describe how you would prepare for a congress and manage HCP engagements?

Preparation for a congress involves comprehensive planning, detailed timelines, and thorough coordination with various stakeholders. Discuss how you would set goals for the event, train team members, and ensure compliance while managing logistics and recruitment of HCPs. Share your approach to monitoring progress and adapting as needed.

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What steps do you take to evaluate the success of your projects?

To evaluate project success, describe methods such as collecting performance metrics, conducting post-event surveys, and analyzing feedback from clients and attendees. Highlight the importance of learning from each project experience to continuously improve processes and outcomes.

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How do you stay current with trends in healthcare marketing?

You can showcase your commitment to professional development by discussing resources such as industry journals, online courses, and networking with industry professionals. Share specific examples of how staying informed has positively impacted your work and contributed to innovative campaign strategies.

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What is your approach to handling conflicts within a team?

When addressing conflict resolution, emphasize your ability to listen actively, mediate discussions, and maintain a positive working environment. Describe specific techniques you've employed to ensure everyone feels heard while aiming to reach a consensus and move forward effectively.

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Why do you want to work as an Account Supervisor at RevHealth?

To answer this, express your enthusiasm for RevHealth's unique culture of innovation and collaboration. Mention how the company's values align with your professional aspirations and how you see yourself contributing to their mission of delivering exceptional healthcare marketing solutions. Your passion for the industry will resonate with your potential employer.

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Founded in 2005, RevHealth is a full-service health care marketing agency. The Company provides services including planning, advertising, promotion, strategy development, and patient education to clients worldwide. The company is headquartered in ...

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April 3, 2025

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