Working Student IT Support (m/f/d)

As a Working Student IT Support (m/f/d) at roadsurfer, you'll be responsible for assisting in setting up hardware for new employees, managing both onboarding and offboarding processes, handling IT support tickets, and documenting IT procedures. You'll also monitor and maintain our internal IT systems, ensuring everything runs smoothly and efficiently.

To qualify for the Working Student IT Support position at roadsurfer, candidates should be currently enrolled in a university program, ideally studying IT or a technology-related field. Basic experience with Windows, MacOS, Android, and iOS is beneficial, along with strong communication skills and a service-oriented attitude.

At roadsurfer, personal development is a priority! As a Working Student IT Support, you will have access to an individual Growth Plan tailored to your career trajectory. Additionally, our Inhouse Academy provides various learning opportunities to help you gain practical skills and advance in your IT career.

The work environment for a Working Student IT Support at roadsurfer is dynamic and engaging. You’ll experience a friendly, collegial atmosphere with flat hierarchies, fun team events, and office perks like table tennis and a pet-friendly policy, all designed to make your work experience enjoyable.

Working hours for the Working Student IT Support role at roadsurfer are quite flexible! Our Flex Work Policy allows you to alternate between working from the office and home, providing you with the balance you need to focus on your studies while gaining valuable work experience.

When addressing IT support tickets, I prioritize issues based on urgency and impact, ensuring that I effectively communicate with the individuals who submitted the requests. I troubleshoot common issues myself, such as password resets or connectivity problems, and document the solutions to improve our internal knowledge base.

In my previous roles, I assisted with setting up hardware by preparing laptops and phones for new team members. This included installing necessary software, ensuring that devices were configured correctly, and maintaining records for asset management to ensure everything runs smoothly.

I start by gathering as much information as possible about the issue, then analyze the symptoms to identify possible causes. I utilize a structured approach, testing solutions incrementally while documenting each step to facilitate future troubleshooting.

I am familiar with ticketing systems such as Jira and ServiceNow, office collaboration tools like Microsoft Teams and Slack, as well as remote desktop tools like TeamViewer which help me assist users efficiently from different locations.

I regularly read technology blogs, participate in online forums, and attend webinars to stay informed on the latest trends. Networking with other IT professionals also helps me exchange knowledge and gain insights.

I have experience with several operating systems, including Windows and MacOS, which I use for personal projects. I also have basic knowledge of Linux, which I am eager to further explore and become proficient in.

To communicate effectively with non-technical colleagues, I focus on simplifying technical jargon into easily understandable terms. I encourage questions and actively listen to their needs, ensuring that they feel supported and informed throughout the IT support process.

In a previous role, I encountered a challenging network connectivity issue that affected multiple employees. I systematically diagnosed the problem, identified a misconfigured router, and promptly resolved it by reconfiguring the settings, documenting the solution for future reference.

I prioritize tasks by assessing their urgency and impact on the team’s productivity. Critical issues that hinder work are tackled first, while I also ensure to manage my time efficiently to address less urgent requests without neglecting them.

I enjoy the challenge of problem-solving and the satisfaction of helping people overcome obstacles. Knowing that my assistance can enhance someone's work experience motivates me to provide the best support possible.