Working Student IT Support (m/f/d)

As a Working Student IT Support at Roadsurfer, your main responsibilities will include assisting with hardware setup for new employees, managing IT support tickets, providing basic IT support for issues, documenting processes for our internal IT Wiki, and monitoring IT hardware. Your role is pivotal in ensuring that our team enjoys a smooth and efficient working environment.

To qualify for the Working Student IT Support position at Roadsurfer, you should be currently enrolled in a university, preferably studying an IT or technology-related field. Basic experience with various operating systems like Windows, MacOS, Android, and iOS is expected. A structured approach to problem-solving and excellent communication skills in both German and English will boost your chances.

Working as a Working Student IT Support at Roadsurfer means joining a friendly and open fast-growing team in a bright and collaborative office in Munich. We pride ourselves on having a team spirit filled with fun events and engaging work culture, along with benefits like flexible working hours and the opportunity to work from abroad. Plus, dogs are welcome in the office!

At Roadsurfer, we’re committed to your personal and professional growth. As a Working Student IT Support, you will have access to our Inhouse Academy and benefit from an individual Growth Plan tailored to your career goals. This support ensures that you have everything you need to thrive in your role while developing valuable skills for the future.

During your onboarding as a Working Student IT Support at Roadsurfer, you'll receive comprehensive training on our systems and processes. You will be introduced to our team and culture, and you’ll learn how to handle hardware setups and IT support tickets. Throughout this process, mentorship and support from existing team members will help you get comfortable in your new role.

When answering this question, reflect on your passion for technology and interest in supporting colleagues in an IT capacity. Highlight how Roadsurfer's commitment to team spirit and innovative culture resonates with your values as a student and individual seeking growth.

Show your prospective employer that you can manage time efficiently. Explain how you assess ticket severity and urgency and how you structure your workload to ensure prompt resolution of issues while maintaining clear communication with colleagues.

Use the STAR method—Situation, Task, Action, and Result. Discuss a specific instance where you identified a problem, implemented a solution, and the positive outcome that followed. This demonstrates your problem-solving abilities and technical skills relevant to the Working Student IT Support role.

In your answer, mention your experiences using relevant operating systems such as Windows, MacOS, Android, and iOS. Discuss tasks you’ve accomplished on these platforms that relate to IT support, illustrating your technical knowledge and adaptability.

Emphasize that communication is key in IT support roles, as understanding user issues and delivering clear instructions are fundamental. Describe how good communication can enhance team collaboration and user satisfaction, which is essential in creating a positive work environment at Roadsurfer.

Here, you should reference specific IT support tools or ticketing systems you've used previously. Mention any experience with documentation software, highlighting how you've utilized these tools to provide effective support and maintain IT processes.

Explain your coping strategies for stress, such as taking a moment to prioritize tasks or break down the problems into manageable steps. This showcases your ability to work under pressure, which is essential for a Working Student IT Support role.

Explain how documentation is vital for knowledge management and continuity in IT support. Providing examples of how you've contributed to documentation efforts or learned from existing resources can showcase your insight into this critical aspect of the job.

Identify key qualities such as problem-solving skills, patience, technical knowledge, and strong communication. Relate these to examples of how you've demonstrated these qualities in your own experiences or through coursework.

Share your aspirations for personal development and acquiring hands-on experience in IT support. Describe how you aim to grow your technical skills, learn about internal processes, and build relationships within the team at Roadsurfer as part of your career journey.