Job details

Tech I - End User Services

Job Description

The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.

Responsible for coordinating efforts with various business units throughout the property to isolate and resolve hardware/software related problems.
Responsible for assisting end users, either directly or remotely while working within IT Operations.

Qualifications

Must be able to work in a fast-paced environment, and able to walk distances as you move from issue to issue.
Must have strong customer service and communication skills.
Must be able to lift up to 40 lbs.
Requires experience with Dell, HP and IBM hardware, MS Windows XP, CE, and Windows7 Operating Systems.
Requires experience installing and troubleshooting hotel and casino specific hardware and software.
Working knowledge of Apple products and software is highly desirable.
Requires experience installing and troubleshooting common business software including Microsoft Office (2003, 2007, 2010), Adobe Acrobat, Symantec Antivirus, Internet Explorer, etc.
Must be a minimum of 21 years of age to apply to this position.
This position requires a Nevada Gaming Registry and any licensing or active work cards required, at present or in the future, for this position at all times.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Tech I - End User Services, Wynn Resorts

If you're ready to step into the vibrant world of IT at Wynn Resorts, the role of Tech I - End User Services is calling your name! Based in the dynamic city of Las Vegas, NV, this position is paramount in ensuring our operations run smoothly and efficiently. You'll be the go-to expert, coordinating with various business units to swiftly identify and resolve any hardware or software issues that arise. Picture this: one moment you’re assisting an end user directly at one of our stunning resorts, and the next, you’re happily troubleshooting remotely to get them back on track. That's the exciting rhythm of this role! You'll need to be comfortable in a fast-paced environment, walking distances and occasionally lifting equipment up to 40 lbs as you tackle different challenges. A strong grasp of Dell, HP, and IBM hardware alongside operating systems like MS Windows XP and Windows 7 is crucial. Familiarity with Apple products? That’s a plus! As part of our team, you’ll also gain experience with software solutions like Microsoft Office and Adobe Acrobat. Don’t forget, you must be at least 21 years old and prepared to meet Nevada’s Gaming Registry requirements. Join us at Wynn Resorts and be part of an inclusive culture that values diverse perspectives and backgrounds. We're excited to welcome someone as passionate about technology and customer service as we are!

Frequently Asked Questions (FAQs) for Tech I - End User Services Role at Wynn Resorts

What are the main responsibilities of a Tech I - End User Services at Wynn Resorts?

As a Tech I - End User Services at Wynn Resorts, your main responsibilities will include coordinating with various business units to isolate and resolve hardware and software problems. You'll assist end users directly or remotely and play a critical role in supporting the seamless operation of IT services across the resort.