Group Lead/Error Resolution

As a Group Lead in Error Resolution at SanMar, your key responsibilities include ensuring that products are shipped accurately and efficiently, maintaining compliance with company policies, supporting employee training, managing workflow, and generating reports. You will also work directly with dispatchers to coordinate shipping schedules when necessary.

To become a Group Lead at SanMar, you should have a high school diploma or equivalent, along with 4-6 years of warehouse experience and 1-3 years in operating powered lift equipment. Being detail-oriented and having good communication skills are essential. A bilingual ability is a plus and prior experience in leading teams will be beneficial.

In the role of Group Lead at SanMar, you'll support daily warehouse operations by planning and coordinating the workflow for your assigned area, ensuring timely shipment processing, and providing guidance and training to fellow team members. You'll also help maintain safety standards and productivity metrics.

The work environment for a Group Lead at SanMar is fast-paced and primarily located in a warehouse setting. Employees are required to stand, walk, and operate machinery regularly while adhering to safety protocols. Be prepared for noise, movement, and the need to lift heavier items.

Essential skills for a Group Lead position at SanMar involve strong attention to detail, effective communication, team leadership, and the ability to manage multiple tasks efficiently. Proficiency in using Internal Operating Systems and Microsoft Office is beneficial, and being able to comprehend verbal and written instructions is crucial.

When answering this question, focus on your approach to assessing workload, prioritizing tasks based on urgency, and allocating resources efficiently. Mention any specific tools or methods you use to track progress and adjust plans as needed.

Highlight any previous experience you have in training employees, particularly in warehouse operations. Discuss your training methods, how you ensure understanding, and any positive outcomes that resulted from your training efforts.

Discuss your adherence to safety protocols, your experience in identifying potential hazards, and your methods for communicating safety standards to your team. Consider giving examples of how you've handled safety training or addressed safety violations.

Explain how you set clear expectations, monitor performance, and provide feedback or support when necessary. Mention any experience you have with motivating team members or implementing productivity metrics.

When answering, use the STAR method (Situation, Task, Action, Result) to outline the conflict, your role in finding a resolution, and positive outcomes that enhanced team dynamics.

If you have this experience, share specifics about the types of equipment you’ve operated, your proficiency levels, and how you’ve ensured safe operation. If not, express your eagerness to obtain necessary certifications.

Discuss your attention to detail and any techniques you use to double-check orders before shipping, like cross-referencing lists or utilizing technology to minimize human error.

Identify qualities that are crucial for leadership, like strong communication, the ability to motivate others, and decisiveness. Provide examples of how you embody these qualities.

Share your strategies for maintaining composure, prioritizing tasks, and effectively communicating with your team during busy periods, substantiated by real-life examples.

Use this question to discuss your passion for teamwork, the fast-paced nature of the work, and how it’s gratifying to see products shipped out and customers satisfied.