Workday Support

A Workday Support Consultant at our company is responsible for providing both functional and technical support for Workday systems. This includes collaborating with business stakeholders to understand their requirements, performing business process configurations, and troubleshooting user issues. The consultant will also lead projects through the entire lifecycle, ensuring that system integrity is maintained while maximizing functionality.

To apply for the Workday Support Consultant position at our company, candidates must have a Workday certification, preferably in HCM Core. Additionally, a bachelor's degree in Computer Science or a related field is required, along with 1-2 years of system support experience for Workday after its go-live phase.

Essential skills for a Workday Support Consultant include expertise in Workday’s tools such as Report Writer, Calculated Fields, and EIB. Strong troubleshooting abilities, analytical skills, and effective communication skills, both written and oral, are crucial. A good Workday Support Consultant should also be able to work independently, understand business needs, and translate them into technical solutions.

The work environment for a Workday Support Consultant at our company in Plano, TX is dynamic and collaborative. You’ll be working onsite alongside the client’s teams and our internal IT professionals, tackling complex challenges in real-time. Collaboration is key, as you will be liaising with different departments, including HR and Payroll, to ensure that all requirements are met efficiently.

Yes, the Workday Support Consultant position does require being on-call for support issues during non-business hours on an as-needed basis. This ensures that any urgent problems can be addressed promptly, keeping the Workday system running smoothly for users.

In your answer, focus on detailing your specific experience with Workday implementations, configurations, and support. Highlight your familiarity with Workday’s tools, demonstrate how your past roles prepared you for this position, and articulate how you can leverage your knowledge to solve user issues effectively.

Share a specific example, detailing the problem and the approach you took to resolve it. Companies look for candidates who can critically think and work through challenges, so explain the process you followed and highlight the tools or methodologies you applied to arrive at a solution.

Discuss your method for assessing the urgency and impact of issues. You might mention using tools to track tasks or maintaining a to-do list, as well as how communication with stakeholders plays a role in your prioritization process.

Illustrate your approach to managing difficult conversations by focusing on listening actively, showing empathy, and communicating clearly. It is essential to demonstrate your conflict-resolution skills while showcasing a professional and calm demeanor.

Talk about your approach to user education, which could include creating clear documentation, conducting training sessions, and providing support that empowers users to troubleshoot common issues independently. Emphasize the importance of user engagement.

Provide a specific example of a situation where you analyzed Workday reports and identified a process improvement, detailing the outcome. This illustrates your ability to leverage data and analytics to drive business efficiency.

Explain your commitment to continuous learning, whether through attending webinars, participating in forums, or leveraging Workday’s resources for training. Show enthusiasm for staying updated with innovations and best practices.

Share your specific experience with Workday integrations, discussing any tools or approaches you’ve utilized for troubleshooting. Candidates should demonstrate their hands-on experience for this role and express interest in problem-solving.

Offer a structured approach to gathering requirements, emphasizing the importance of open communication, active listening, and clarifying objectives. Highlight your rapport-building skills that help in extracting detailed requirements effectively.

Express your enthusiasm for the company’s mission, culture, and commitment to client success. Also, share how your skills align with the goals of the company, and discuss your eagerness to contribute to their Workday implementations.