Post Sales - CPQ Specialist

The Post Sales - CPQ Specialist at Cincom plays an essential role in ensuring effective implementation of the CPQ solution. This includes providing business consulting, guiding best practices, leading educational sessions, and conducting business process mapping. The specialist also strategizes on solution design, identifies functionality gaps, and presents tailored recommendations to clients for maximum benefit.

To be considered for the Post Sales - CPQ Specialist role at Cincom, candidates should ideally have previous customer-facing experience in the manufacturing sector, strong analytical and logical thinking skills, and advanced Excel capabilities. A background in Engineering, Physics, or Math at the degree level, as well as a familiarity with applications or programming languages, would also be advantageous.

To ensure successful client implementations, a Post Sales - CPQ Specialist must excel in business process mapping, adapt training materials to meet client needs, and work collaboratively to define a clear scope and delivery roadmap. Regular communication with clients about potential improvements and a thorough understanding of integration challenges are vital for ensuring project success.

Essential skills for a Post Sales - CPQ Specialist at Cincom include strong analytical abilities, excellent communication skills in English (with a second language as a plus), and a keen understanding of business processes in manufacturing. Familiarity with technical aspects such as application integration and data mapping can also greatly benefit specialists in their roles.

A typical day for a Post Sales - CPQ Specialist at Cincom often includes client meetings to discuss project statuses, mapping business processes, and analyzing requirements for enhancements. Specialists also conduct training sessions and present interactive workshops, all while staying updated on industry standards and regulations to provide the most effective consultancy.

Discuss your previous roles that involved customer engagement, particularly within the manufacturing industry. Highlight specific experiences where you successfully implemented technical solutions or assisted clients in achieving their objectives through consulting.

Explain the importance of clear, consistent communication. Share examples of how you've managed client expectations, provided updates, and adapted your communication style based on client needs.

Outline your methodology, including any tools or techniques you use. Talk about past experiences where your mapping efforts led to significant improvements in a client's process or solution efficacy.

Highlight your ability to break down complex concepts into easily understood terms. Provide an example of how you’ve done this in the past, showcasing your communication skills and adaptability.

Discuss how you gather input from stakeholders, analyze existing processes, and utilize systematic techniques to uncover areas needing enhancement. Provide real examples if possible.

Mention various resources such as industry journals, webinars, and online courses that you follow. Emphasize your commitment to ongoing learning and development.

Relate a specific instance where a client had concerns or a complex issue. Illustrate your problem-solving skills, your ability to empathize, and how you worked towards a resolution.

Discuss the critical role consultants play in bridging the gap between technical solutions and client needs. Explain how they help tailor implementations to ensure maximum effectiveness and user adoption.

Share your experience with training methodologies, such as workshops, hands-on sessions, or instructional materials. Provide examples of how you've customized training based on audience needs.

Explain the importance of regular follow-ups and check-ins after successful implementation. Talk about strategies you've used to gather feedback and adjust solutions accordingly to maximize client satisfaction.