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Implementation Consultant - job 1 of 3

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Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Reporting to the Director of Implementation Services, this individual will play a key role in helping our partners to leverage Visa products and services to improve their business.

Responsibilities:

Manage multiple and concurrent implementation projects to ensure that all product and sales goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction.
Recognize unique client requirements or special project considerations and work with project resources to resolve issues and mitigate risk. This is essential in meeting the client’s expectations without over committing Visa’s resources.
Define scope, develop project plans and identify project team resource requirements. Establish project milestones, dates, deliverables, contingencies and communication plans.
Will consult/negotiate implementation plans, schedules and approaches with internal and external clients to ensure Visa Inc. and client goals are met. Must be able to influence client decisions through a combination of negotiation and consultative input.
Escalate projects that are in jeopardy and work with executive management within Visa and the client organization as appropriate to make decisions and bring appropriate resources to bear to resolve issues.
Conduct an analysis of client portfolios, operational infrastructures and processes in conjunction with implementation projects
Recommend opportunities for continuous process improvement for implementation of Visa products/services, resulting in shorter cycle times, improved efficiency, reduced costs and increased customer satisfaction.
Maintain current and comprehensive knowledge of technologies, products, services, methods and applications and implement new approaches and practices as required.
Continues to expand knowledge by taking on new types of projects to develop additional skills and increase flexibility in management of a variety of project types and complexities.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualification

•5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualification

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Minimum 4 years of professional experience, extensive experience in payments preferred
Strong project management & planning skills with ability to progress multiple priorities concurrently
Excellent oral and written communication skills, superb presentation building skills with mastery of relevant tools like PowerPoint, Word, Excel, etc.
Strong collaborator with proven track-record of working effectively with cross-functional teams
Strong detail orientation, ensuring the highest level of quality/rigor in reports, data analysis & presentations
Self-motivated, results-oriented individual with strong business acumen
Self-starter with organizational, conceptual, and logical problem solving skills.
Ability to set priorities and manage customer expectations, and work both as part of a team and independently.
Strong technical and operational aptitude with the ability to absorb technical and operational information and apply it to business solutions.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Average salary estimate

$115000 / YEARLY (est.)

min

max

$100000K

$130000K

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What You Should Know About Implementation Consultant, Visa

As an Implementation Consultant at Visa, based in Toronto, Canada, you will have the exciting opportunity to help our partners unleash the full potential of Visa's cutting-edge products and services. In this role, you'll wear many hats, managing multiple implementation projects while making sure everything runs smoothly and efficiently. You will be a key player in maintaining client satisfaction, working closely with both internal teams and clients to tailor implementation plans that meet their unique needs. Communication and negotiation are essential as you will need to influence client decisions and guide them through the process while balancing their needs with Visa's resources. Your keen analytical skills will come into play as you evaluate client portfolios and recommend improvements that enhance efficiency and reduce costs. With a focus on continuous learning, you'll remain up-to-date on the latest technologies and trends within the payments industry. This hybrid position provides flexibility—be prepared to collaborate with your team both in the office and remotely. If you're a self-motivated problem-solver with a passion for project management and client success, we want you to join us at Visa and make a meaningful impact in the world of payments.

Frequently Asked Questions (FAQs) for Implementation Consultant Role at Visa

What are the key responsibilities of an Implementation Consultant at Visa?

As an Implementation Consultant at Visa, you will manage multiple implementation projects, ensuring that they are completed on time and meet client expectations. Your role involves defining project scopes, developing plans, and working collaboratively with internal teams and clients. You will also conduct portfolio analyses and recommend process improvements, all while maintaining a strong focus on client satisfaction and efficient resource management.