Technical Consultant / Solutions Consultant

As a Technical Consultant at Sertis, your main responsibilities include providing technical advice to clients during presales meetings, gathering requirements, designing bespoke solution architectures, and supporting the development of technical proposals. You’ll work closely with both our commercial and engineering teams, ensuring that client needs are translated into feasible and innovative technical solutions.

To be considered for the Technical Consultant role at Sertis, candidates should have professional experience in a software engineering role, a deep understanding of cloud platforms such as AWS or Azure, and solid communication skills in both Thai and English. While not mandatory, experience in a client-facing role and knowledge of AI principles can greatly enhance your application.

Sertis cultivates an environment focused on intelligence and learning, providing opportunities for Technical Consultants to grow as community leaders in their respective fields. We encourage sharing ideas, learning from one another, and participating in social outings that enhance teamwork and collaboration, helping you to continuously improve your skills.

While pre-sales experience is a plus for the Technical Consultant position at Sertis, it is not a strict requirement. Candidates who have experience in a client-facing environment and a strong understanding of technical concepts will still be excellent candidates for this role, as we value a consultative approach to solving client challenges.

Technical Consultants at Sertis enjoy a hybrid working environment, flexible office hours, engaging colleagues, and the autonomy to excel in their roles. We emphasize a results-oriented culture that allows you to work innovatively while providing meaningful solutions that tackle real-world challenges.

When answering this question, focus on specific cloud platforms you’ve worked with, like AWS or Azure. Highlight projects where you successfully implemented solutions utilizing these platforms, and discuss your role in designing the architecture and meeting client needs.

Discuss your method for active listening and asking the right questions to fully understand client needs. Mention your experience in facilitating meetings, taking notes, and filtering out crucial information that will guide your technical solutions.

When addressing this question, describe techniques such as using analogies, simpler language, or visuals to clarify complex concepts. Provide examples of past experiences where you successfully facilitated understanding among non-technical team members or clients.

Share a specific project experience where you helped clarify project scope by outlining requirements, deliverables, and timelines with clients. Emphasize your role in ensuring alignment between technical capabilities and client expectations.

Discuss your familiarity with each phase of the software development lifecycle, mentioning specific roles you’ve held in these phases (e.g., development, testing, or deployment). Relate it to how this experience makes you a competent Technical Consultant.

Describe your approach to feasibility assessment, which could include reviewing technical requirements, estimating resources, and considering the scalability of solutions. Provide examples of how you’ve conducted these assessments in previous roles.

Mention any project management tools (like JIRA, Trello, or Asana) or methodologies (like Agile or Scrum) that you’re familiar with, explaining how they assist in managing projects effectively. Provide situational examples of when these tools or methodologies were beneficial.

Emphasize your approach to conflict resolution, which should involve open communication, understanding diverse perspectives, and finding a compromise that aligns with project goals. Share an instance where you successfully navigated such a situation.

When answering, reflect on your passion for technology and data-driven solutions. Discuss any personal projects, industries, or innovative technologies that excite you, reinforcing your commitment to continual learning in the field.

Express your admiration for Sertis's mission and values, highlighting how they align with your career goals. Discuss your excitement about working on innovative solutions and collaborating with a talented team to make a meaningful impact in the Data and AI industry.